Mark Dorado Email & Phone Number

Berkeley, Ca, Us

Walnut Creek, California, United States

Customer Service: provide exceptional service to customers while addressing inquiries, concerns, and requests promptly and professionally Operations: Streamline and optimize internal processes to enhance operational efficiency.proactively identify opportunities for process improvement and implement innovative solutions.Generate reports to provide insights and strategic decision making.Manage QuickBooks Online in regards to inventory, accounts, and order accuracy.Products: oversee procurement and manage vendor relations.oversee inventory management and order fulfillment.

Berkeley, California, United States

-Oversee all of the warehouse’s daily operations -Optimize processes for receiving and managing inventory-Implemented and Manage Amazon Seller Central-Ecommerce Fulfillment through Shopify-Inventory Management

Concord, California, United States

-Maintains inventory, product distribution, and turnover.-Develops efficient operating procedures and performance standards-Inventory management: Monitor work and processes to ensure that product is received, processed, and shipped.-Technical Liaison: Handle technical priorities for sales representatives and sales leadership to deliver outstanding customer service.

San Francisco Bay Area

•Improved and refined professional writing and presentation skills through writing essays, proposals, and presenting these as a group to a guest panel•Facilitated team meetings and scribed meeting minutes•Established means of communication on cross site project via Google groups, Skype, and GoToMeeting•Basic understanding of waterfall and Agile software concepts

San Francisco Bay Area

•Used the Salesforce platform to perform daily tasks such as creating reports, campaigns, and dashboards•Created a central repository using Google Sites for the internal sales team to access one data source for information regarding a new product feature for the Salesforce platform•Managed logistics, such as scheduling meeting locations and coordinating time schedules for global roadshow meetings of up to 200 attendees •Developed and designed a user guide for a new product feature•Streamlined an operational process, by analyzing data for report creation and consolidating multiple customer accounts and consumer information documents into one user friendly tool, increasing time efficiency •Designed product knowledge articles and FAQs for the customer support team•Developed campaigns and related reports to support customer deployment•Collaborated with manager on the design and creation of PowerPoint presentations to inform internal team on new features for new Salesforce product•Developed HTML email templates and web pages for customer recruiting and support•Volunteered at the Boys and Girls Club and the Leukemia and Lymphoma SocietyCore skills •Salesforce platform, Adobe Photoshop, Google Drive ( Docs, Sites, presentations, spreadsheets, forms) Google Sites, Microsoft Office Suite ( Word, Excel, PowerPoint )

• Executed the processing and stocking of shipments to maintain a well-organized inventory and backroom• Responded to customer requests and inquiries to ensure a high standard of customer service

Walnut Creek, California, United States

-Supervisory Experience in Hospitality- Strong commitment to excellent customer service and food quality- Ability to complete opening and closing of the restaurant on a daily basis- A knack for providing top-notch interactive service with our customers

Pleasant Hill, California, United States

-Greet and service guests as you complete workload with minimal guest disruption.-Deliver accurate and timely merchandise transitions for all areas of the store; adhere to street dates for new merchandise.Ensure all signing, including promotional and planogrammed ISM, is set accurately when the transition is completed.-Ensure areas are guest ready and maintain presentation standards as you complete scheduled workload. This includes keeping the salesfloor fully stocked, backstocking excess product and fixtures, zoning, signing and labeling accurately.-Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy.