Mark Doten Email & Phone Number

Longview, Wa, Us

Port Angeles, Wa, Us

Us

Director of Information Technology for a county government operation in the Pacific Northwest. Lead a team of 14 technology professionals to support the organization and serve the public interest.• Transformed organizational governance by spearheading the implementation of Office 365, enhancing collaboration and data security across the organization.• Drove significant improvements in efficiency and risk management through comprehensive technology modernization efforts, upgrading legacy systems to cutting-edge solutions.• Create and manage annual technology budgets, implementing cost-saving strategies to reduce cost overruns while ensuring the alignment of financial resources with strategic organizational goals and priorities.• Member of the Broadband Action Team tasked with deploying a $20 million-dollar broadband grant, focusing on enhancing digital equity by expanding high-speed internet access to underserved areas to improve community connectivity.• Implemented a feature-rich physical building security system to improve safety for county employees and the public. Collaborated with executive leadership, facilities, and finance to define system deliverables, appropriate funding, and coordinate deployment.• Significantly improved cybersecurity posture by transitioning to SOC-as-a-Service, optimizing threat detection and response capabilities.• Spearheaded redesign of the county website to improve public communications, user experience, branding and messaging, functionality, analytics, and ADA compliance. Created a website steering committee to promote collaborative design efforts.• Standing member of the Climate Action Committee, providing subject matter expertise on the potential of technology to mitigate greenhouse gas emissions as part of an updated climate action plan. Presented on the costs and benefits of implementing an E-Government architecture as a potential driver to reduce passenger vehicle emissions.

Southborough, Ma, Us

Director of Information Technology for a k-12, private school for children with autism and other significant learning and behavioral challenges. Highlights:• Creation of annual IT department capex and opex budgets• Conducted business process reviews across departments to identify business requirements and deploy new applications balancing cost, functionality, and efficiency.• Chaired the Technology committee to lead process improvement initiatives and align technology with five-year organizational strategic plans.• Protected information assurance through adherence to best practice architecture. Utilized principles of defense in depth to prevent or mitigate security incidents using intrusion prevention and detection systems, endpoint inspection software, automated patch management, adaptive inspection of all web and email traffic and scheduling annual penetration testing.• Designed an effective business continuity environment through selective cloud adoption, communication infrastructure redundancy and decentralization of essential information and applications.• Established effective and productive relationships with support vendors and managed services providers. Evaluated service level agreements, work statements and contracts to ensure that deliverables were met on time, and within scope and budget.• Collaborated with department managers to create policies and procedures governing responsible technology use. Updated policies in response to use case changes, new state and federal regulations, and emerging cybersecurity trends.• Created an efficient, highly regarded technology services department by modelling consistency, transparency, and accountability.

• Improved core systems availability 63 percent by following standards of architectural governance and redesigning network infrastructure. Implemented patch management, scheduled hardware replacement, communication technology enhancements, and network performance monitoring systems.• Collaborated with the Chief Financial Officer to analyze and streamline year-end system closing procedures to improve data control and accuracy. Efforts Improved ratio of actual to ledger inventory by 90%• Project manager for deployment of performance metrics dashboard to provide finance and executive leadership with a real-time performance measurement tool.• Presented on business need for all technology investments to executive management and Board of Directors.• Collaborated with operations to measure and reduce packaging and shipping costs through automation, increasing profit margins by 2.3 percent.• Managed a department of four including network, database. data entry, and desktop support personnel.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Master'S Degree, Cybersecurity