Program Director, Masters Of Science In Human Service Management Program
122 S. Michigan Ave., Chicago, Il 60603
Responsible for a wide range of duties that advance the University’s mission and serve its students, faculty, and other stakeholders. I have primary responsibility for all aspects of program operations, including program development and growth, curriculum, marketing systems, enrollment and outreach, corporate relations and grants, faculty, program evaluation, and student success.● Developed and launched the nation’s only program which focuses strictly on Human ServicesManagement/Leadership.● Designed and ran 7 in-person and online Management/leadership master’s level courses.● Recruited 33 students representing 13 human service organizations from 10 human service sectors.● Launched 4 Human Services Management/Leadership (HSM) program cohorts.● Recruited & hired 12 credentialed industry leaders/managers with years of applied experience in the field as faculty.● Personally instructed 5 online and blended courses per year receiving high instructor and course evaluation ratings.● Established 16 new community partnerships through formal Memorandum of Understanding (MOU) that allow forthe cross promotion of programs and services and tuition discounts with national, state, and local agencies.● Provided leadership in the procurement of funds for NLU Master of Science: Human ServicesManagement/Leadership program.● Developed program evaluation measures for understanding the programs’ effectiveness as well as immediate, intermediate, and long-term impact for enrolled students.● Developed conceptual models, frameworks, and templates for assessments and survey tools for the Executive Leadership, Resource Management, Strategic Management and Community Collaboration domains.● Implemented continuous improvement of student outcomes in retention, graduation, and employment rates.