Mark Ewing Du Plessis Email & Phone Number

Dubai, United Arab Emirates

Cape Town, Western Cape, South Africa

• Servicing New and Existing customers /accounts on Domestic, National, International, Import and Export moves.• Evaluating service needs (FCL / Groupages)• Developing sales strategies.• Costing and submitting accurate quotations to clients.• Resolving customer complaints where needed.• Maintained professional and technical knowledge by attending training and workshops when offered.• Managed and maintained clients’ accounts, costings & documents.• Followed up daily with customers.• Meeting / exceeding of monthly targets.

Western Cape, South Africa

Appointed Restaurant General Manager for Old Town Italy brand

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

South Africa

101 Hout Street, Cape Town

Bellville, Cape Town

[Key Achievements Timeline]1st November 2008 to end 2009:Assisted with floor and bar layout of venue.Initiated cocktail training for all bartenders and opened Cocktail bar.Persuaded owners to sell off outdated till points and introduced Platinum P.O.S.Brought staff over from Ku de Ta to Living Room when Ku de Ta closed down.2010 to end 2011:With birth of social media, took company online - initiated and maintained digital marketing campaigns& built a consistent database.Assisted in acquiring and maintaining special liquor license for longer trading hours of business, as well asHealth, Safety and Population COC’s.2012 to end 2013:Project managed first major revamp, which lead to set up and structuring of a kitchen, dry store andbigger beverage store.Assisted in obtaining HACCP food safety COC.Changed waste management service to a more cost-effective, reliable & privately owned company.2014 to end 2015 Introduced and implemented company to 3G SIM based credit card machines, eliminating radio-pad service provider, thus making service cost effective and mobile for both bar and floor staff.Introduced and implemented biometric clock-in system, replacing traditional attendance registers.Introduced and implemented cigar bar as well as eliminating cigarette dispensing machine sales to OTC sales via secure, portable dispenser behind bars.2016 to end October 2017:Aided in growing & monitoring monthly turnover with implementation of custom promotional sales offers (bottle sales, food-pairing combinations, birthday packages, etc).Became more actively involved with in-house events (bachelorettes, birthday parties, promotions, etc) andproject managed it’s duties.

Bellville, Cape Town

• Responsible for all budgets, Management Controlled Expenses, Fixed Expenses & Staff Costs.• Staff Management: Recruitment, Retention, Performance, Training, Meetings and Communication, Delegation, Health & Safety & Discipline.• Managed a staff compliment of 35 staff members.• Implemented S.M.A.R.T. objectives to leverage KPI's.• Responsible for all front and back of house operations (service, complaints, hygiene, stock take, rostering, uniforms), etc.• Execution of marketing campaigns and promotional activations• Managing sponsorship & service level agreements & maintained relationships with suppliers.• Property management - Maintenance scheduling planned, preventive & unplanned, Contractor procurement, budget allocation and resolution.• Managed all Social Media Platforms• Responsible for all administrative and financial duties: Profitablity, Turnover, NOP (net operating profit), SPH, Food Cost, Wages, Purchases, Cash Ups, Pay Outs, Discounts and Voids Reference: Stephanie Rhode - Designation: HR Mobile: 083 664 2987

Edward Street, Cape Town

• Coordinated staff recruitment, training and shift rostering.• Driven beverage revenue and maintained beverage cost within budgets.• Controlled and monitored beverage purchase orders, stock and par levels.• Created and maintained up-to-date wine list.• Reviewed and analyzed sales to ensure stock rotation and profitability remained within targets.• Provided statistics, reports and recommendations related to beverage sales.• FOH & BOH duties as well as organizing and handling table reservations.• Developed standing relationships with suppliers, negotiated contracts, marketing & FOC support.• Tracked & shared information regarding new business trends & generated new business opportunities.• Benchmarked and kept track of competitors regarding special promotions and menu prices.

Bellville, Cape Town

• Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.• Staff Management: Hiring and training staff (cocktail bartenders, bar backs and cleaners).• Shift rostering.• Cash Management: Floating of tills, Cash ups, Discounts and Voids• Aided in beverage stock control and management.• Setting and enforcing quality and safety controls.• Ensuring licenses are updated and in line with current legislation.• Planning and taking part in promotional events.• Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.• Maintaining a fun, safe atmosphere for patrons.

Bellville, Cape Town

• Led and directed team members on effective methods, operations and procedures to run a profitable, successful bar.• Responsible for creating seasonal cocktails to accompany quarterly menu changes.• Assisted with season cocktail menu design, layout, recipe building and training.• Maintained liquor and wine inventory.• Kept liquor costs below 35% whilst maintaining and improving profit margins.• Recruited and trained bartenders and bar backs.• Cash Management: Floating of tills, Cash Ups & Reporting.

Eqf Certification, Business Management

Eqf Accredited Certificate, Bar Management

Health, Safety And Food Safety, Hospitality Administration/Management

Health, Safety and Food Safety

First Aid Level 1, First Aid

Eqf Accredited Certificate, Digital Marketing

Matric, Geography, History, Afrikaans, English, Business Economics, Typing

Eqf Accredited Diploma, Social Media Marketing