Mark Duckham Email & Phone Number

Melbourne, Victoria, Australia

Gauteng, South Africa

• Reporting to the CEO and COO and worked on goal of company achieving its first R2BN and R3BN yearly turnover target.• Manage all operational aspects including supply chain and distribution, customer service, human resources, administration and sales.• Assess local market conditions and identify current and prospective sales opportunities.• Create strategies and identify areas of improvement to ensure that sales targets and all key performance metrics are met.• Stay abreast of competing markets and provide reports on market movement and penetration.• Train, develop and motivate employees and evaluate their performances.• Create and maintain relationships with clients.• Liaise with other branches to share strategies.• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.• Address customer and employee satisfaction issues promptly.• Adhere to high ethical standards, and comply with all regulations.• Network to improve presence and reputation of branch and company.

City Of Johannesburg, Gauteng, South Africa

• Report directly to CEO and COO.• Lead supply chain team in executing best practices and measuring performance through agreed upon Key Performance Indicators (KPIs).• Identify, develop, and implement large scale business strategies.• Forge and maintain trust relationships with suppliers to promote fair dealing.• Recommend new methods, systems, procedures or organizational changes.• Collaborate with other departments to close operational gaps.• Optimize warehouse functions.• Lead, train and mentor employees both individually and as teams.• Work directly with sales department to determine most cost-effective distribution solution for goods transportation to customers.• Work with warehouses and logistics departments to determine and set up intercompany transfers.• Suggest and assist IT with system improvements and development.

City Of Johannesburg, Gauteng, South Africa

• Partnered with CEO and worked on goal of company achieving its first R1BN yearly turnover target.• Assist strategically to ensure product and buying strategy is in line to meet companyies financial sales targets and growth objectives.• Evaluate supplier options and determine best products choices according to prices, quality and user needs.• Negotiate terms of agreements to achieve best deal for company.• Identify customer preferences and forecast consumer trends.• Manage sales, margin and inventory levels of allocated product categories against set budgets and adjust orders when required.• Tracking sales data and stock levels, analyzing trade and competitor analysis.• Assisting in implementing strategy for pricing architecture, suggesting marketing and promotional strategies.• Analyzing and actioning replenishment swiftly, to maximize sales and growth objectives.• Pricing and competitor research, to ensure pricing is considerate of market trends to maximize sales.• Constantly sourcing new product and product ideas to ensure competitive advantage.Attend events, fairs and exhibitions to remain up-to-date with market trends.

Pretoria, Gauteng, South Africa

• Control and manage inventory• Oversee receiving, warehousing, distribution and maintenance operations• Setup layout and ensure efficient space utilization• Supervise 20 warehouse employees and oversee daily operations• Strategically manage warehouse in compliance with company policies and vision• Ensure a high degree of detail and focus on every job• Communicate with drivers to ensure efficient delivery of products• Manage customer service requests promptly and resolve issues quickly• Initiate, coordinate and enforce optimal operational policies and procedures• Adhere to all warehousing, handling and shipping legislation requirements• Maintain standards of health and safety, hygiene and security• Manage stock control and reconcile with data storage system• Prepare annual budget• Liaise with clients, suppliers and transport companies• Plan work rotas, assign tasks appropriately and appraise results• Recruit, select, orient, coach and motivate employees• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)• Receive feedback and monitor the quality of services provided

Bachelor Of Commerce (Bcom), Strategic Supply Chain Management, Bcom

A+, Information Technology

Bachelor Of Commerce - Bcom, Supply Chain Management