Mark Dugas Email and Phone Number

HCA IT&S INFRASTRUCTURE SERVICES AND OPERATIONS Nashville, TN, August 2021 to Present Consulting Unified Communications Engineer, Automation Focus In order to pursue my interest in coding and automation, I requested a transfer out of my previous manager position. My focus is on Python coding with Cisco API’s to automate repetitive operations such as compliance checking of the UC environment and provisioning. I also manage and support the Cisco Prime Collaboration Provisioning tool, assist in maintaining our VMWare vCenter, and provide general UC consulting and support to the HCA UC community.• Create and execute compliance check and automation scripts for the UC environment using the Python scripting language.• Make use of valuable scripting tools such as Microsoft Visual Studio Code, SoapUI, GitHub, and SQL• Developed and implemented a CUCM mass SNMP reset Python script for the 400+ servers in the enterprise UC environment leveraging Cisco CUCM API’s.• Developed and implemented a Python script to generate an old-AD to new-AD user-id crosswalk table for the North Carolina user migration; this • Developed and implemented a Python package to perform configuration compliance checking for 400+ enterprise UC communications servers; the package utilized five different Cisco UC API libraries, and the script also uses SalesForce API’s to post the compliance results to a dashboard for the divisions.

As part of a reorganization, I assumed this role and created a team for support and operations of HCA unified communications infrastructure and technologies. I lead a team of seven engineers responsible for operations and support of enterprise unified communications services including voice, video, WebEx, and contact center.• Led effort to update HCA enterprise UC infrastructure – received approval from HCA CIO and executive strategy leadership team for project.• Led the team through planning and executing the move of the unified communications infrastructure from the old Nashville Data Center to the new Nashville Crossings Data Center.• Initiated and executed a plan to optimize voice quality through the enterprise to AT&T SIP services resulting in improved voice quality of enterprise calls.• Developed and cultivated a healthy relationship with strategic vendors such as Cisco and AT&T.• Developed and cultivated a valuable relationship with strategic HCA departments such as Enterprise Architecture, Network Engineering, Active Directory, Microsoft Exchange, Wintel, Customer Support Services, Design and Construction, Division Telecommunications Managers Community, and others.• Created and maintained a team oriented environment for our group.

I acted as a versatile team member addressing server build-out needs for time-constrained projects. I initiated self-training to achieve a skillset in Storage Area Networking and storage provisioning to address quick response to storage requirements of active projects.• Acted as interim manager for the Parallon Technology Services Wireless Infrastructure team. I manage a team of six engineers and a portfolio of wireless networking installation projects for Parallon customers.• Provide Unified Communications consulting for Parallon customers• Act as data network engineer for projects; includes router/switch configurations for IP routing, VLAN’s, QoS, etc.• Act as the SAN engineer for the team• Act as an Active Directory account manager for the team• Deliver server build-outs on time for two clinical system projects, each requiring 60+ Windows 2008 servers on physical hardware as well as virtual machines.• Manage VMWare ESXi 5.0 environment.

Performed as lead director of project development, planning, and design for HCA IPT Refresh Project• Team lead on clinical application development. Cultivated and maintained a relationship with the Clinical Services Group at HCA to consult and develop unified communications solutions to address clinician workflow needs.• Led a planning team to construct and successfully present a business plan to transform telephony at HCA. The plan proposed a refresh cycle to replace legacy PBX installations at HCA facilities with a new enterprise based IPT communications architecture over a period of 5 – 7 years at an estimated cost of $180M. HCA executive management approved a pilot project without reservations. The key results of this architecture is the ability to reduce costs by consolidating services, implement a standardized technology and support model, and prepare a foundation for development of collaborative services for HCA.• Led a team to define an architecture and roadmap for enterprise telephony at HCA; the team consisted of Cisco, AT&T Consulting, and key members of IT&S Service Management and Delivery.• Defined a Unified Communication Roadmap foundation to include shared services such as Enterprise Call Center, T.38 FAX, Voice Mail, Video, etc.

Acted as team lead for roadmap development and implementation of IP based voice and video for HCA.• Successfully guided and managed IP Telephony RFP for vendor technology standard selection.• Successfully guided and managed IP Telephony pilot at Lee’s Summit hospital to install HCA’s first VoIP based hospital.• Successfully guided and managed video deployment infrastructure project to set a standard for IP based video conferencing for HCA.• Leveraged my knowledge of the HCA hospital environment to innovate ideas and proposals to enhance the clinician environment using communications and collaboration tools.• Acted as team lead in developing HCA’s first VoIP strategy; led and coordinated RFI and RFP efforts; led vendor implementation of HCA’s first VoIP hospital at Lee’s Summit Hospital, in Lee’s Summit, MO.• Acted as team lead for voice engineering group after director left; assumed strategy planning duties.

Successfully enhanced hospital use of information technology through staff education, hardware/software upgrades, and implementation of previously unused clinical application modules.• Managed hospital IT staff responsible for clinical application maintenance, hospital charge-master maintenance, payroll check processing, security audits, hospital PC and server support, telephone/pager maintenance, and other functions required to support hospital staff and administration.• Managed hospital PBX staff responsible for the main hospital telephone console, providing information to hospital patients and visitors, paging on-call radiology staff, and responding to all code calls according to hospital policies and procedures.• Successfully budgeted and managed expenses for the IT and PBX departments; negotiated a new local service and long distance contract resulting in a savings of $13,000.• Participated as an integral member of the HIPAA Privacy team to implement appropriate policies and procedures.• Participated as an integral member of the hospital Ethics and Compliance committee responsible for ensuring compliance with corporate and hospital policies and procedures regarding information systems.• Successfully managed a clinical core team for MediTech upgrade including testing and facility customization.