Mark Duignan Email & Phone Number

Stockport, United Kingdom

Leeds, United Kingdom

Senior Infrastructure EngineerInfrastructure Engineer for NHS Shared Business Services in Leeds:Part of a team Maintaining a varied Server estate and responsible for: Installation of Servers (Hyper V physical hosts and Virtual Guest machines). Deployment of desktop pc’s using SCCM or ImageX. On site support for Satellite sites. Calls from password resets.

Manchester

• Installation and connection of Network Switches on a new site.
• Backup of servers to SAN, NAS and tape.
• Installation of Hyper V system to assist with site migration, including installation of Domain Controllers, Backup servers and test systems.
• Installation of servers on the VMWare Clusters.
• Active directory, reviewing and implementing group policy and supporting systems.

Manchester, United Kingdom

• Infrastructure analyst for a support company in Manchester
• Network - switch re-patching and cable management
• Daily management of a VSPhere cluster consisting of around 50 virtual machines across 5 VMWare hosts.
• Support - As one of the escalation engineers for field engineers and liaising with 3rd parties for support, (such as warranty calls and bespoke software troubleshooting).
• Support and troubleshooting of Citrix farms.
• User account management and troubleshooting.

Manchester

• Active Directory - General maintenance and deployment of settings and software using Group policy.
• Integration - Liaising with support companies to implement windows 7 and VMware View pilot.
• Server - Installation and maintenance of the 50+ server estate, including Windows 2008, Windows 2003, Windows 2000, Exchange 2010, Exchange 2003, Citrix Presentation Server, EMC Avamar and Backup Exec 12.5.
• Virtualisation - including a Microsoft Hyper-V testing environment and two VMware production environments ESX and View 5.
• Backup - Backup and restoration of files / servers from the 50+ server estate using Backup Exec and now EMC Avamar.
• Support - As the escalation engineer for several filed engineers and liaising with 3rd parties for support, such as warranty calls and bespoke software troubleshooting, as well as supporting users face to face, by.

• Field engineer on a large migration project and of some 800 systems and over 1200 users and involved:
• User – backup and restoration of files and outlook archives.
• System – imaging and deployment, updates, QChain and anti-virus.
• Printer – stand-alone and network printer redeployment.
• Network – switch re-patching and cable management.
• Support – supporting users face to face, by phone and using remote

• Diagnostics - running specialist diagnostic software on Dell system, interpreting the results and resolving or escalating as necessary.
• Hardware – faults from simple hard drive faults to server down conditions. Diagnosing the fault, dispatching parts and engineers. Liaising with on-site technical staff to advise as necessary.
• Software – assisting with software faults causing server issues and advising from simple updates to server configuration issues. (recovery of domain controllers and application servers).
• Escalation – as a point of software escalation to internal or external subject matter experts.
• Technical – as a technical resource myself resolving windows 2000 server issues.

Foundation Degree, Network Management Foundation Degree, 3Rd Year To Be Completed When Funing Permits

This included a number of subsidiary subjects including two years in the Cisco Networking Acadamy Programme. Several Technology and.

Open College Network - Level 3, Pc Connectivity

Cisco Networking Acadamy Programme - configuring Cisco Routers and Switches. PC Hardware diagnostics.

Post Graduate Diploma, Computer Science

Bachelor Of Science (Bsc), Computers, Physics And Movement Science

Activities and Societies: Site Social SecretaryResponsible for organising events for the site, including the Summer and Winter Balls and.

City And Guilds, Electronics Servicing

Various courses dealing with looking at diagnostics, repair and maintenance of electronic components.

Bachelor'S Degree, Chemistry

Activities and Societies: Junior Common Room Committee, Hall President and librarian.Junior Common Room Committee - Two seperate roles. In.