Mark Dulwich Email and Phone Number

Contract logistics.Proud to be part of the Leonardo contract in Yeovil.

• Warehouse logistics – running 3 small Warehouses, reports, staffing, training, vehicle maintenance, costs, H&S, local and national deliveries• Managing relationship with key suppliers and setting up new ones• HR- Hiring, 121’s, people management and embedding change• Facility Management – Managing a portfolio of properties, lease agreements, inspections, including tenants, bills, maintenance, dealing with issues and costs• Supporting the running of the retail shops, managing… Show more • Warehouse logistics – running 3 small Warehouses, reports, staffing, training, vehicle maintenance, costs, H&S, local and national deliveries• Managing relationship with key suppliers and setting up new ones• HR- Hiring, 121’s, people management and embedding change• Facility Management – Managing a portfolio of properties, lease agreements, inspections, including tenants, bills, maintenance, dealing with issues and costs• Supporting the running of the retail shops, managing sales, HR, training, and the Customer Services departments• Company stock reviews, return processes, customer reviews and complaints Show less

(Area Manager for Retail Banking)• Achieving the best out of my people by building, leading and motivating my team to deliver outstanding results• Identifying and implementing initiatives to improve the customer’s experience in all my 14 branches• Using my knowledge and experience to identify and spot opportunities in my local market• Making local decisions to optimise the performance of my branches and ensure I achieve my business plan• Ensuring that my team comply with… Show more (Area Manager for Retail Banking)• Achieving the best out of my people by building, leading and motivating my team to deliver outstanding results• Identifying and implementing initiatives to improve the customer’s experience in all my 14 branches• Using my knowledge and experience to identify and spot opportunities in my local market• Making local decisions to optimise the performance of my branches and ensure I achieve my business plan• Ensuring that my team comply with the Bank’s regulatory, operational and control processes• In my current position as Local CEO, I am accountable to the Regional Director for delivering outstanding results across a wide range of performance targets. I Line Manager 13 Branch Managers and ultimate responsibility for over 100 staff that support our customers in my area. I am measured on Service improvement, thorough management of costs and budgets, Income growth, Control, Migration and People management; I consistently exceed against these objectives and have gained a reputation for achieving at the highest levels within my peerage. • I was successfully appointed to the new role in June 2011 following a restructure that doubled the size of the Local Markets. This was closely followed by a move to a pure profit and loss model in January 2012• Supporting Local Communities is extremely important to me, personally seeing the difference we make is highly rewarding. I have always been one of the top Local Markets for money raised and hours given to my local community groups and charities. Show less

• In this role I managed a team of 7 Branches in the South West supporting the managers and staff to achieve/exceed their key objectives across the scorecard. My scorecard was consistently outstanding.• The Senior Bank Manager concept was designed to put the retail brand back at the heart of the community and develop a Local Market mentality. • In January 2010 RBS worked through LEAN initiatives. This provided me with the opportunity to lead my Local Market through a period of huge… Show more • In this role I managed a team of 7 Branches in the South West supporting the managers and staff to achieve/exceed their key objectives across the scorecard. My scorecard was consistently outstanding.• The Senior Bank Manager concept was designed to put the retail brand back at the heart of the community and develop a Local Market mentality. • In January 2010 RBS worked through LEAN initiatives. This provided me with the opportunity to lead my Local Market through a period of huge change improving the service to our customers and growing our income whilst reducing our overall cost to serve. A number of my migration innovations were adopted across the retail.• During my time in this role, I have been proactive in developing high quality relationships with other areas of the business including the Private Banking and Wealth, Commercial, Business, and Financial Planning stakeholders. These relationships were and continue to be a fundamental part of my overall success in the role. • Recruiting and interviewing staff for Local Market• Proven record of managing HR issues for my area. Show less

• This was my first appointment to a Senior Leadership position and was a promotion based on my previous outstanding performance as a branch manager. I was accountable for the staff to achieve their key objectives i.e. Growing income, Control, People management, and service measures.• Key Achievements: I took Dorchester branch to the Achievers twice and one of my Customer Advisers won the national prize. • I won awards for my service scores• Controls was always effective• My… Show more • This was my first appointment to a Senior Leadership position and was a promotion based on my previous outstanding performance as a branch manager. I was accountable for the staff to achieve their key objectives i.e. Growing income, Control, People management, and service measures.• Key Achievements: I took Dorchester branch to the Achievers twice and one of my Customer Advisers won the national prize. • I won awards for my service scores• Controls was always effective• My staff always exceeding their Objectives and targets.• I was also responsible for regular training of other Branch managers and Customer Advisers for my Area. Show less