Mark Dunkerley Acii Email & Phone Number

Andover, Hampshire

Invaluable industry experience attained as part of the firm's graduate development programme, whilst pursuing the Chartered Insurance Institute's Advanced Diploma qualification.Insurer Relationship Management - Conducting analyses of insurer product performances and preparing presentations for review meetings with insurer partners. Managing insurer-facing communication channels, resolving queries and managing conflicts of interest competently and effectively.Technical Underwriting - Liaising with insurer partners and following underwriting guides to assist in the placement of commercial and personal-lines risks. Providing technical assistance to client-facing consultants. Conducting analyses of sales and failed-quotation data to identify insights to improve new-business opportunities.Leadership – Successfully trained and managed two teams of call-center based consultants, consistently exceeding individual and team performance targets, having excelled previously in client-facing positions.Customer Service – Efficient handling of client queries, including the administration of existing policies, replacement of risk and complaint resolution.Business Solutions and Marketing - Designed and maintained the company's recruitment website www.careerwiser.co.uk and respective social media channels. Contributed design and content input for the company's 'Call Wiser' and 'Be Wiser Business Insurance' websites, as well as managing their respective social media functions.Social Responsibility Projects - Worked with charitable organisations and school within the local community as part of the firm's social responsibility remit.Other achievements:- Finalist in the British Insurance Brokers Association (BIBA) Young Broker of the Year 2015- Passed all Certificate and Diploma exams on first attempt.

Kingston Upon Thames, United Kingdom

- Directed the sales and marketing activities for two internet voucher websites, this included the recruitment and management of promotional teams, creation of marketing materials, direct selling to local businesses and various other administrative activities.- Assisted in the fundraising and development of an electrical innovations company, identifying key routes to market and generating new business opportunities therein.- Performed detailed analytical research on behalf of the employer, clients and potential investors, presenting insights via written reports and face-to-face presentations.- Designed and delivered marketing communications campaigns and assisted with various website designs.- Produced various presentation materials and presented alongside the Managing Partner.- Mentored young entrepreneurs applying for funding from the Start Up Loans scheme; assisting with applications and supporting applicants throughout the process and beyond.

London, United Kingdom

- Successfully created and managed relationships, forming pipelines for future business; generating sales, quotations and enquiries from a large range of architectural design practices, engineering firms and electrical contractors, throughout the London region.- Generated the company’s first specification from Speirs and Major (arguably the most prolific lighting design agency in the UK), leading to the winning of the project contract.- Presented an exterior lighting proposal for Foggo Associates’ 60-70 St Mary Axe project worth in excess of £300,000.00 (three times annual sales target), following the necessary product research, the devising of an effective solution and the careful relationship management of the Associate Electrical Engineer and Quantity Surveyor.- Heavy involvement in planning of the new company website, having identified the need to update this to mirror the firm’s positioning strategy.

East Horsley

- Assisting with the planning, hosting and catering for conference, leisure and wedding guests.

Ripley, Woking, Surrey

- Responsible for opening and closing the clubhouse facilities, the reconciliation of daily transactions, updating membership accounts and monthly statements.- Responsible for generating interest in promotional campaigns, as well as selling and upselling events tickets and F&B products. During this period the department moved from loss to profit.- Responsible for management of the bar; ensuring stock levels were correctly anticipated and maintained, whilst serving 4 areas with a combined capacity for over 400 covers.- Responsible for training new employees and enhancing the skills of existing staff.- Effectively communicating with other departments to ensure consistency and fluidity of service excellence throughout the customer journey.

Bahons, Marketing Management

A Levels, Business, Economics, German, General Studies

Gcse'S, 12 X A*-C