Mark Dunn Email & Phone Number

Kalamazoo, Mi, Us

Kalamazoo, Mi, Us

Galesburg, Michigan, Us

• Serve as a critical liaison role between departments to ensure customer requests are completed promptly and efficiently. Specifically, by working in collaboration with teams throughout the Supply Chain, such as; Sales Reps, Customers, Sales Fulfillment, Scheduling, Logistics, and Accounting.

Us

• Developed a strategic business plan to hit financial targets within a multi-million-dollar territory while growing profits by 13%, cutting labor by 2%, and cutting expenses by 12% for the year.• Increased sales growth at retail locations by 5% by implementing smart displays and strategic pricing.• Analyzed sales data and trends to properly forecast budgets for each location.• Networked at local health fairs to promote HomeTown Pharmacy and our brand while increasing awareness in the communities• Created systematic strategy to reduce pharmacy inventory by 15%.• Created training/onboarding checklist to engage new employees and reduced turnover with the first 90 days by 70% and 45% within the first year.• Coached and developed store leadership on how to take ownership by reducing expenses and increasing sales.• Maintained customer satisfaction reports and followed up with upset customers which increased customer retention and loyalty.• Given increased responsibility by overseeing 18 locations from 12.

Basking Ridge, Nj, Us

• Increased sales by 10% through behavior-based training and coaching. • Market Leader in Maintaining and Increasing Monthly Sales Quotas.• Exceeded all Strategic Sales Goals and Performance Metrics by focusing on team member performance.• Internally promoted 2 sales representatives to store managers.• Assigned as project manager for 3 newly acquired Verizon stores. Successfully for trained and onboarded new employees to Russell Cellular.• Led the market in Corporate "Customer Satisfaction Ratings".• Assisted local market managers in team development, operation planning and sales analytics.• Created and executed customer focused programs which increase customer traffic by 5%.• Conducted weekly store audits and compliance checks, reducing inventory and overhead by 15%.

Minneapolis, Mn, Us

• Analyzed sale trends and proactively hired new team members to meet sales increase. • Championed Diversity and Developed Team Recognition and Rewards Programs • Adhered to Legal Standards in the areas of hiring, compliance, and training • Created action plans and reduced turnover by 7% and increased employee engagement. • Built teams committed to continuous learning through ongoing observations and reinforcement of guest-service and sales behavior.• Increased Employee Satisfaction Month Over Month.• Developed team members for advancement through continuous improvement training.• Promoted team members to department leaders.• Managed employees pay and benefits.