Mark Dunstan Email & Phone Number

Barnoldswick, Gb

Barnoldswick, Gb

Skipton, England, United Kingdom

Responsible for the day to day running of the Skipton, Ahmedabad and Vilnius offices from a Health & Safety prospective. Looking after building security and repairs, working towards a greener office infrastructure and reporting the environmental impact reports for the EMI group through to our central group for audit. DSE assessments of all staff office and home based.Company function planning and arrangements either single or multiple sites.Company travel and the change to using a single supplier in TravelPerkManaging the budget for the UK sites, and ensuring this is tracked at all timesYear on Year savings from contract negotiations, with essential suppliers such as Broadband, Female Waste, Air Conditioning and Building Alarm Monitoring, on average of around £7,000 reduction in cost each year.Creating and managing board reports, including ensuring the minutes are signed and stored securely.Dealing with the Execs incoming post and being point of contact for any first contact enquiries.Dealing with phone contracts, both fixed and mobile contractsCreating and managing Excel reports and spreadsheets for stock and budget management.

Skipton, England, United Kingdom

Responsible for the day to day running of the Skipton, London and Vilnius offices from a Health & Safety prospective. Looking after building security and repairs, working towards a greener office infrastructure. DSE assessments of all staff office and home based.Company function planning and arrangements either single or multiple sites.Company travel and the change to using a single supplier in TravelPerkManaging the budget for the UK sites, and ensuring this is tracked at all times

Skipton

management of the customer service team and support function for clients first point of contact

Skipton

Customer service and customer support

Debt Management, Contract review, Invoicing, Invoice uploading

Keighley

• Sourcing of Lift and escalator parts• Ensuring the best priced correct parts are ordered• Maintaining lift off database• Daily calls to Area Managers• Dealing with customers• Use of SAP

Planning of events, team management, event promotion, recruitment of sponsors, cash control, health & safety,

Event planningRisk assessmentsSponsorship SourcingPromotion of EventStewarding

Leeds, United Kingdom

• Energy bill calculations for tariff changes and billing queries• Customer service through telephone calls, both inbound and outbound• Administration of accounts• Member of working part to ensure Digital achieves Call Centre Accreditation standard• Gap analysis as part of CCA• Use of SAP

Direct support for managers of support services within the TrustHR support for 2 restructures one involving outsourcing, and the other an internal restructureDiscipline and Grievance investigation and support for managersSickness Management training for all managersReviewing Trust HR PoliciesStress Facilitator for reduction of stress in the workplace

Writing of HR Policies for the group, inline with ACAS guidelinesTraining Program Writing and Delivery for interview skills and how to implement new policiesOffice Administration, letter writing, creating absence reports Accident Investigation and direct link for Group injury loss insurance claimsRecruitment through management of vacancies and distribution of applicants to area managersDiscipline and Grievance Investigation in supportive role of the appointed managerReport writing for absence and also accident statistics

Team Managersales of water coolers

Training new staff in how to give good Customer Service when on calls1-2-1's with team members to deliver feedback and also identify development needsCall Monitoring of agents call, both remotely and side by sideManagement of Teams day to day performance and commitment to schedule

Delivering excellent Customer Service to both new and old customersOffice Administration for orders placed and delivery schedulesTelephone Sales to both new and old customers

Responsible for all Health & Safety matters within the call centreMaintenance Contract Negotiations with outside contractorsBuilding Management for all heating, lighting, security and fire safetyProviding Health & Safety Training to all staff Call Centre Team LeaderTraining of new customer service agentsSales analysis per call and per man hourCarrying out 1-2-1's Setting up HR policies as this was a new call centre

Recruitment and placement of locum doctors, Checking on doctors legal rights to work and specialist skills

Ncfe Level 2, Understanding Workplace Violence And Harassment, Pass

Level 2, Dse Risk Assessment, Pass

Namet, Mathematics & English

Activities and Societies: Basic seaman ship, rope work, firefighting, damage control

Education record

Activities and Societies: Rugby, Computer Club, Football, Cross Country