In this strategic role I lead a number of teams responsible for the effective operation of 16 Leisure facilities with a combined turnover of £12m. I form part of the organisations Senior Leadership Team and attend all company board meetings. I am ultimately responsible for all aspects of organisational performance, delivering customer excellence, delivery of the organisations business plans and continuous improvement process work. In addition I also undertake performance scrutiny of all my departments and their key performance indicators (KPI’s) and action planning. My portfolio also includes Health & Safety, Repairs & Maintenance, Safeguarding and Energy Management.

As part of this role I was responsible for day to day performance of 6 Leisure facilities. I helped project manage significant facility refurbishment projects and instigated a major quality assurance programme. In addition I was also corporate lead for the organisations Fitness Services division and helped develop a hugely successful membership programme.

I was tasked with managing 3 community leisure facilities which were operating very inefficiently at the time. I led the driving and coordination of operational performance reviews, KPI’s, inspection/audit work and customer service delivery of programmes and activities.