Tien Manh Duong Email & Phone Number

Sydney, New South Wales, Australia

• Managing company IT infastructure servers and network such as Unifi, Aruba switches, Vmware, AWS servers, Palo Alto firewalls.• Monitoring and maintaining IT infrastructire using Newrelic and Grafana• Supporting users on AWS Linux environment and RDS tool NoMachine• Managing user profiles on Google Workspace, GCP• Managing company IT assets, laptop deployment services via Jumpcloud• Integrating Apps SSO and Identity management via Jumpcloud• Deploying EC2 intances, S3 buckets, Cloudfront and route 53 on Amazon Cloud• Creating and mataining IT documents and instructions on Confluences• Developing and optimizing IT service desk utilising Jira projects and services• Assisting users to maintain projects on Bitbucket, Github and automation on Jenkins• Liaising with vendors to support users and implement IT services

Adelaide, South Australia, Australia

• Managing company IT infrastructure servers, switches, routers, firewalls, access points, UPS, Windows server 2012, 2016, 2019, GPO, WSUS, Web server, RDS server, PBX VoIP, 3CX phone system• Installing, configuring and maintaining hardware and software of servers and network devices such as Dell, HP, Ubiquiti switches, MikroTik routers, Barracuda firewalls.• Maintaining and optimizing servers and database on VMware, Nutanix servers, Veeam backup • Administering and configuring Exchange Online, O365 licensesCitrix Desktop and Apps, Citrix Cloud, Dell thin clients, Dell Wyse management• Monitoring and analyzing network traffic, capacity and usage to optimize performance of network devices and servers using PRTG network monitor and Nutanix Prism• Provisioning and testing new network devices, printers, servers and workstations• Creating and maintaining documentation for network and system design and instructions for users training• Provide support and training for end users regarding ICT issues and ERP System• Liaising with external vendors such as Microsoft, Dell, Barracuda to upgrade system software and troubleshoot technical issues.

Adelaide, South Australia, Australia

• Providing technical support to customers via phone, email, remote desktop and face to face• Working closely with technology in various customer environments that may involve installing, configuring and upgrading workstations, printers, data projectors, switches, servers, routers and firewalls• Monitoring the performance, integrity, backups and security of internal and client systems, workstations, servers and networks• Managing customer requests, support tickets and ensuring our service is always fast, on time and well-communicated• Creating and providing documentation where required for troubleshooting workstations, servers and software issue and for users training.• Diagnose IT faults and escalate where required.In-house/onsite setting up workstations, notebooks, and assisting with deployment of servers and networks.• Monitoring and maintaining servers and backups to ensure the systems perform optimally. • Logging faults and tickets using ticket system

Hanoi Vietnam

• Building, designing, planning, deploying IT network and server system for companies• Researching and mastering new products, technologies, software solutions and proposing applications of new technologies• Provide support for network and server management of member companies• Perform maintenance, analysis and troubleshooting IT network security system and provide level 3 end-user support• Deploying IT security solutions such as Advanced Persistent Threat Attack (APT) and Zero-Day Protection for enterprise networks.

Hanoi, Vietnam

• Analysing and evaluating complex network infrastructure to propose an effective network and security solution for companies• Researching on new firewalls and network security products to prepare and maintain documentation for deployment and training• Utilising virtual machines, network security tools and OS such as VMware vSphere 6, Panorama 9, Windows server 2016, Citrix ADC to implement demo solutions to present Proof of Concept to customers• Implementing, deploying and testing network security solutions for companies• Providing advanced firewall installation configuration and troubleshooting, level 3 support for Next-generation firewalls• Deploying and configuring Next-gen firewall features including Firewall security zone, URL and Apps filtering, content filtering services, optimize routing, QoS, IPsec VPNs, NAT, Vlans, Antivirus, Anti-malware filtering, content filtering services and vulnerable threat detection, integrating firewalls with Active Directory for authentication and management• Extensive project-based experience across the delivery of network security solutions such as Palo Alto Firewalls and Citrix ADC - WAF

Melbourne, Australia

• Support Window 7/10, Microsoft Office (2010,365), MAC OSX• Using call logging HEAT software, ITIL• Support Microsoft Active Directory, Microsoft Exchange 2010, Microsoft SCCM• Creating and maintaining accurate technical documentation • Support Citrix NetScaler Gateway, remote access and hospital systems such as CERNER Millennium, iPM• TCP/IP Networking

Melbourne, Australia

• Deploy Cisco VoIP phones for Victoria University• Check phone configuration and reset user passwords on Cisco Call Manager CUCM,• Assist with project and asset management using Microsoft SharePoint and Excel• Face to face user support, solve issues on site and train users how to use new IP phones

Melbourne, Australia

• 1st and 2nd level Service Desk Support for 3000 users.• Liaise with clients to confirm computer requirements• Assist with troubleshooting and resolving hardware, software and computer network issues using Service-Now ticket system SNOW • Build, deploy new and replacement computers, backup and restore user data.• Upgrade Windows XP to Windows 7, install Microsoft Office and specific Health Care software via System Centre Configuration Manager SCCM, Windows Server Update Services WSUS• Assist with service desk incidents and requests, solve issues onsite or remotely via Microsoft Remote Desktop• Assist with asset and user profiles management via Active Directory, Group Policy in Windows Server