* Manages processing of transactions in the Lawson HCM system for the City of Roanoke. This includes reviewing entries made by HR contacts for accuracy, ensuring documents are included and complete, and approving the request.* Train and help with onboarding of new employees and HR Contacts (contacts are employees in departments assigned HR Liason duties) to ensure they understand policies and resources.* Prepare reporting through Crystal Reports, and distribute results and analysis of data to customers. This includes Excel and other formats.* Administer benefits training and assist employees with new hire enrollments and qualifying event changes throughout the year.* Responding to employee questions about HR policies, including payroll inquiries, FMLA, benefits, retirement, SOP's, training, and employee relations issues.* Other duties can includes completing background checks for applicants, employment verifications, review and reconciliation of department purchasing, preparation and distribution of personnel and payroll files for subpoena and attorney requests, assisting with applicant tracking by reviewing and distributing applicant info in NeoGov to hiring managers, responding to employee or citizen questions by email and phone.

* Reviewed and processed all adhoc requests for reporting and data analysis for Advance Auto Parts management and business partners. * Used SQL and reporting from the PeopleSoft HCM system to create spreadsheets for data analysis.

I provide support to team members for benefits enrollment, payroll issues, FMLA and leave questions, assisting managers submit forms and paperwork required for changes in position and compensation, assist managers and applicants through the applicant tracking process, and facilitating the completion of I-9's.

Was responsible for managing, development, training of between 20 direct reports, as well as outreach company wide. My role managed a team responsible for quality assurance and research on Dish customer satisfaction surveys. In my role as supervisor, I fielded questions about Dish policy and quality assurance guidelines, submitted payroll, delivered consultations, and motivation and recognition through emails and weekly staff meetings. Some supervisor responsibilities beyond this included overseeing business intelligence projects. Also conducting training sessions with vendor partners located in Central America, India, and The Philippines. These sessions consisted of review and calibrations of scored calls.

As a Quality Specialist responsibilities included reviewing recorded inbound calls taken by Dish customer service representatives, and score behaviors observed using guidelines provided by management. Depending on the form used and project, 20-30 calls per days were reviewed. This also included face to face feedback where development and training was directly to the agent, as well as feedback delivered through Outlook and programs specific to quality, such as E-Talk and Qfiniti.