Mark E. Hendricks Email & Phone Number

Charleston, SC, US

North Charleston, South Carolina, United States

North Charleston, South Carolina, United States

• Performed Front End Analysis (FEA) for selected U.S. Navy enlisted rates (occupational specialties), in support of the U.S. Navy’s Sailor 2025 (S2025) Ready Relevant Learning (RRL) initiative. Contributing as a member.
• Interviewing U.S. Navy technical subject matter experts (SMEs) in a series of small group workshops with other government stakeholders present. Workshops require extensive questioning strategies and data collection.
• Analyzing collected data and researching various technical documents to develop instructionally sound learning objectives, align training requirements, and document requirements for future Level 4 interactive.
• Submitting timely deliverables that are developed in adherence with established Government (and internal) quality assurance standards and by established deadlines.

Charleston, South Carolina

• Lead Training Team Quality Assurance (QA)/Training Analyst, performing course development trend analysis and risk mitigation for Program Executive Office Command, Control, Communications, Computers, and Intelligence.
• As Lead Quality Assurance/Quality Management Training Analyst (10/19 to Present), coordinates QA process group to provide the highest quality courseware possible for our client (US Government). QA/QM monitors the.
• As Lead Instructional Systems Designer (12/15 to 10/19), coordinated and managed 39 Instructional Systems Designers (ISDs), Quality Assurance (QA) Analysts, and Technical Writers (TWs) from Charleston, South Carolina.

Lexington Park, Maryland

Systems Engineering and Technical Assistance Contractor, provided logistical support and acquisition lifecycle management to the Department of Defense Counter Narcoterrorism Technology Program Office, and Counter Networks & Illicit Trafficking Project Office in support of the counter narcoterrorism mission for the DoD, other Federal agencies, partner.

Lexington Park, Maryland

• Developed classroom and laboratory new system training courseware for the Naval Air Systems command Mission Systems Office, Integrated Communications and Information Systems, Commando Solo Narrowband/Baseband Program.
• Performed Needs Analysis to determine customer desires for complete course development of new aircrew system.
• Developed task-based objectives used for student classroom and laboratory applications for developed courseware using ISD principles and strategies in accordance with Sharable Content Object Reference Model (SCORM).
• Created Training Plan, Course Training Task List (CTTL).
• Training Course Control Document (TCCD).
• Developed Instructor and Trainee Guides.

Lexington Park, Maryland

• Developed Advanced Distributive Learning (ADL), e-learning, and web-based training using ISD principles and strategies, utilizing a collaborative design environment in accordance with Sharable Content Object Reference.
• Provided peer review of 36 Regional International Outreach web-based Help Content definition functions ensuring content accuracy.
• Created 17 Regional International Outreach web-based Help Content definition functions.
• Provided Quality Assurance (QA) on Imagine One’s proprietary web-based Virtual Classroom application, ensuring functionality and content accuracy.
• Created Imagine One computer-based company indoctrination courseware using Adobe Captivate to allow new hire employees to remotely check-in from satellite locations.

Lexington Park, Maryland

• Senior Training Development Specialist and Operations Project Analyst for Royal Saudi Naval Forces, developed Officer Training Program and Ashore Training Program. Reviewed lessons created by Curriculum Teammates and.
• Developed 49 comprehensive course lessons in the development and utilization of Joint Interagency Operations within and between the Kingdom of Saudi Arabia and Multi-National Forces in accordance with US Navy Naval.
• Reviewed, edited, and revised 121 multimedia instruction presentations for clarity, accuracy and user-friendliness.
• Revised and maintained Training Course Control Document (TCCD) and Course Training Task List (CTTL) for course training goals accuracy.
• Developed Operations Specialist/Watch Officer Train-the-Trainer CTTL and TCCD for course training goals accuracy.
• Developed four Operations Specialist/Watch Officer Train-the-Trainer Course Trainee Guides, Information Sheets, Review Sheets, laboratory Job Sheets, and classroom presentation applications.

Worldwide

• Warrior and defender, proudly served my country.
• Analyzed and reconstructed data; provided constructive feedback. Utilized Maritime Patrol and Reconnaissance Tactical Support Center and Mobile Operations Control Center Command, Control, Communications, Computers.
• USN Fleet Instructor: Instructed classroom and practical application of complex Antisubmarine Warfare (ASW) systems and theories. Microcomputer Instructor: created microcomputer applications courseware and instructed.
• 4,200 flight hours USN Maritime Patrol/ASW aircraft as an acoustic/non-acoustic operator employing underwater sound path transmission interpretation, inverse synthetic aperture radar, magnetic anomaly detection.

Master Of Education, Instructional Technology

Graduated 4.0 of maximum of 4.0

Bachelor Of Arts, English

Graduated Magna Cum Laude

Associate Of Science, Computer & Information Systems