Get things done, do them right, know what you're doing, find good people challenge and encourage them, build strong stakeholder relations, be financially and value-case grounded and excel in the technology - this is how I work.I have a track record of guiding programs (small, medium and large) focused to transform the business, the process and the advanced technology from scoping , organizing, contracting, design, development and implementation in a formal leadership position. I people manage, get staff promoted, and lead teams that are instrumental in advancing new solutions in new areas. My skills were built from a robust portfolio of experiences in sales, marketing, product offerings, technology, people managing and delivery.My style is to find better ways to do things and a knack for uncovering core insights and root causes. The technique is attention to detail but knowing the end result.. let me rephrase that – attention to the specifics and how they fit into the critical path and end result. My passion is to continually learn, help clients do what they need to get done, and help others do the same.So I’ve learned and apply….. Leading✓ Clients are First – do what they need to get done✓ Set expectations with the Stakeholders and overdeliver✓ Find, hire good people and uplift them✓ Team with everyone✓ Drive results to beat the business case✓ Communicate the strategy and how we will get thereManaging✓ Know how things get designed and done – from ideation to operations✓ Plan and estimate then execute to plan and estimates - adjust as necessary for the uh oh's✓ Know the business, the technology and scope in order to solution effectively✓ Work Agile ✓ Do the math and have a solid, profitable set of Use-Cases and overall Business Case✓ Work with and across the organization to get things done✓ Marketing plays and campaigns must be targeted and supported by substance and expertiseThe Technical✓ Dig in to the data and financials – the answers are many times in the data✓ Use Cloud and Network Solutions to increase efficiency and cost-effectiveness✓ The Network Infrastructure has to be able to scale and be resilient✓ Use the Business Intelligence Software to gain the insights✓ Design for the user - Mobile is the way✓ It’s about the customer – use the CRM (360 View of the Customer)✓ Integration across CRM Applications is the standard – Salesforce, NICE, Genesys, Avaya