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Mark Jacobs, Mba is listed as Broadband Project Manager at New Mexico Office of Broadband Access and Expansion, based in Albuquerque-Santa Fe Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Mark Jacobs, Mba.
Mark Jacobs, Mba previously worked as Career transition at Career Break and Sr Program Manager, Program Manager, Project Manager, Associate Partner - Delivery Execuitve at Ibm. Mark Jacobs, Mba holds Master Of Business Administration - Mba, Finance And Information Systems from Baylor University - Hankamer School Of Business.
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Get things done, do them right, know what you're doing, find good people challenge and encourage them, build strong stakeholder relations, be financially and value-case grounded and excel in the technology - this is how I work.I have a track record of guiding programs (small, medium and large) focused to transform the business, the process and the advanced technology from scoping , organizing, contracting, design, development and implementation in a formal leadership position. I people manage, get staff promoted, and lead teams that are instrumental in advancing new solutions in new areas. My skills were built from a robust portfolio of experiences in sales, marketing, product offerings, technology, people managing and delivery.My style is to find better ways to do things and a knack for uncovering core insights and root causes. The technique is attention to detail but knowing the end result.. let me rephrase that – attention to the specifics and how they fit into the critical path and end result. My passion is to continually learn, help clients do what they need to get done, and help others do the same.So I’ve learned and apply….. Leading✓ Clients are First – do what they need to get done✓ Set expectations with the Stakeholders and overdeliver✓ Find, hire good people and uplift them✓ Team with everyone✓ Drive results to beat the business case✓ Communicate the strategy and how we will get thereManaging✓ Know how things get designed and done – from ideation to operations✓ Plan and estimate then execute to plan and estimates - adjust as necessary for the uh oh's✓ Know the business, the technology and scope in order to solution effectively✓ Work Agile ✓ Do the math and have a solid, profitable set of Use-Cases and overall Business Case✓ Work with and across the organization to get things done✓ Marketing plays and campaigns must be targeted and supported by substance and expertiseThe Technical✓ Dig in to the data and financials – the answers are many times in the data✓ Use Cloud and Network Solutions to increase efficiency and cost-effectiveness✓ The Network Infrastructure has to be able to scale and be resilient✓ Use the Business Intelligence Software to gain the insights✓ Design for the user - Mobile is the way✓ It’s about the customer – use the CRM (360 View of the Customer)✓ Integration across CRM Applications is the standard – Salesforce, NICE, Genesys, Avaya
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Santa Fe, New Mexico, Us
PM on the OBAE team working to provide new fiber and high-speed internet infrastructure in the State of New Mexico through the Connect New Mexico program. Check us out: https://connect.nm.gov/about-obae.html
Family Events, Reset,Upskilling
Armonk, New York, Ny, Us
Requested to join North American Communication Sector to provide Senior Program Manager and Solution Lead expertise with oversight of conceptualizing, scoping, contracting, organizing and program managing to client opportunities and expectations. Selected Achievements:✓ During COVID-19 shutdown, scoped, organized, hired and Program Managed remote team of 20 to provide business process services for critical governmental compliance effort. Designed and rolled out work management processes with Sharepoint and had heavy use of Salesforce. Achieved NPS of 9.✓ Led SWAT team leveraging Oracle DB/SQL, PowerBI and Business Intelligence expertise that reduced cost/spend for Service Delivery Enterprise by $110K in 4 weeks.✓ Led definition of cloud as-a-service environment including cloud infrastructure addressing Federal requirements for private environments✓ Led and Program Managed full start up lead generation and outbound contact center in under 90 days.
Armonk, New York, Ny, Us
Promoted to join the Apple+IBM Partnership in the initial stages as Product Manager – Offering Lead for the Telco and Media industries. Applied industry expertise to define the roadmap and develop employee-centric mobile apps with Apple’s leading design skills and IBM’s consulting and integration expertise.Selected Achievements:✓ Developed the GTM strategy, defined product offerings - Telco and Media Mobile apps - and business cases as basis for product roadmap.✓ Created the marketing and sales enablement used globally including presenting at the Apple+IBM Roadshows (13).✓ Program managed and coordinated global mobile sales pipeline successfully achieving a sales funnel of more than $50 million in 18 months.✓ Led product definition of 10 starter Field Service mobile apps with use cases for retail, work tickets, inventory and network infrastructure integrating with network and IT systems✓ Led Mobile Experience / Design Thinking (10+) with client (Operations, Marketing and Technical) stakeholders to uncover pain points, system and business use cases and performance metrics ✓ Led app definition and project execution for Field Service Tech app for US Telco for network buildouts using Apple design team and Apple+IBM Garage (Agile)
Armonk, New York, Ny, Us
Requested to join the Global Telco group providing expertise in program leadership, management and delivery. Focused on transformational efforts in Telco Operations and Digital CRM leading joint client, IBM and Vendor teams requiring cross-cultural savvy. Selected Achievements:✓ Led joint client-vendor teams of 250+ through 5 major deployments with 50+ applications/releases and user deployments over 24 months for a new network activation platform. Acknowledged by CIO that deployment efforts were a result of "Brilliant Teamwork.”✓ Established command center to control deployment processes and provide instant communication across teams. Have applied this model in 4 different clients globally.✓ Program Managed in PMO role budgets for over 25 SOW’s with +$90M in value reporting out to Executive Leadership progress, with key status and earned value – costs to budget.✓ Led arbitration efforts for troubled project negotiating sub-contractor terms and leading the IT application upgrade to stabilize business operations.✓ Led and program managed implementation and deployment efforts for new startup multi-channel contact center that achieved steady state operations two weeks ahead of schedule and no Sev 1s.✓ Led joint team of 25 for Mexico cellular Telco in Mexico City championing the CRM side of the operations (retail stores, website, IVR and contact center users). Oversight of use cases, applications and integration. Achieved high client satisfaction while rolling out 50+ process improvements and updates in 4 months objective.
Armonk, New York, Ny, Us
IBM acquired PwC Consulting in Oct 2002. Performed as solution lead in CRM practice for sales and delivery efforts; lead for Contact Center Alliance with Cisco.✓ Solution and Deployment Program Manager for Customer Transformation at Sprint. Organized, led and program managed Deployment workstream with 125 joint client, IBM and vendor staff integrating deliverables from 10 different workstreams. Delivered process quality improvements and decreased processing time (Average Handle Time) by over 10% across a global footprint of 3000 FTE’s.✓ Program Director for 360-view customer focused Transformational program at JCPenney.com: organized and led multiple workstreams (business ROI, process, software, and technical order system integration) with of 75 FTE’s (client, contractor and IBM staff). Application and processes deployed across 700+ FTE’s. Beat the business case for First Call Resolution (FCR) by 8% (95% FCR vs 87%).✓ People Manager of 10 staff: career planning, performance reviews, HR interface, bonus and salary decisions.✓ Proposal Lead – throughout consulting career have had 10+ engagements for proposals as solution, financial and contracting lead. Have worked 5 end to end into delivery in leadership roles for deployment.
Gb
Led multiple large transformation efforts - end-to-end - including solutioning, selling, delivery, and deployment in business and IT areas for clients. Directed engagements in CRM, contact centers, campaign management and financial analysis, contributing to PW/PwC's rise to #1 in Gartner's CRM Magic Quadrant in 5 years. Clients Included: JCPenney.com, BBDO/Daimler-Chrysler, Compaq/HP, Lexmark, SC Johnson, Bear Creek/Harry & David.
Manager of IT Applications and systems for this GIS/Spatial Mapping pioneer.
Manager in IT Department for applications and new projects in rental tools and inventory projects for US and International field locations.Major contributor for M&A/Divestiture effort to sustain and grow investment in legacy Drilco operations.
Lead Practitioner in the Distribution - Products consulting practice. Defined and led client focused projects in business, operations and applications. Clients included: Uncle Ben's, Smith International, US Navy,. Authored training guide on Sales & Marketing.
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Mark Jacobs, Mba works for New Mexico Office of Broadband Access and Expansion.
Mark Jacobs, Mba is listed as Broadband Project Manager at New Mexico Office of Broadband Access and Expansion.
Mark Jacobs, Mba is based in Albuquerque-Santa Fe Metropolitan Area, United States while working with New Mexico Office of Broadband Access and Expansion.
Mark Jacobs, Mba has worked for New Mexico Office Of Broadband Access And Expansion, Career Break, Ibm, Pwc, and Synercom Technology.
You can use AeroLeads to view verified contact signals for Mark Jacobs, Mba at New Mexico Office of Broadband Access and Expansion, including work email, phone, and LinkedIn data when available.
Mark Jacobs, Mba holds Master Of Business Administration - Mba, Finance And Information Systems from Baylor University - Hankamer School Of Business.
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