Mark E Robinson Email & Phone Number

90002, Los Angeles, California, United States

Lompoc, California, United States

Managed a total of 69 Regulated, Affordable units in Lompoc & Santa Maria, CA - Tax Credit and USDA (farmworkers). Responsible for resident management and referrals to supportive services, leasing, turnovers, safety/maintenance, financial management, and compliance – annual & interim certifications.

Walnut Creek, California, United States

• Successfully managed a 60-year-old multifamily apartment property with 38 units, two elevators, and one swimming pool, grossing $1M annually• Managed all operations of apartment complex, 24x7, 365, overseeing leasing, rent collection, maintenance coordination, and resident relations• Develop and maintain positive relationships with residents, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction• Reduced turnover rate from 32% in 2022… Show more • Successfully managed a 60-year-old multifamily apartment property with 38 units, two elevators, and one swimming pool, grossing $1M annually• Managed all operations of apartment complex, 24x7, 365, overseeing leasing, rent collection, maintenance coordination, and resident relations• Develop and maintain positive relationships with residents, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction• Reduced turnover rate from 32% in 2022 to 3% in 2023 to-date• Implemented effective marketing strategies resulting in increased occupancy rates of 97 – 100%• Conducted property tours and thorough screenings to find highly qualified tenants, ensuring a smooth & legal leasing process that resulted in 12 new leases (26% of current residents)• Oversaw 10 successful turnover updates and renovations in year one, including the purchase of all materials and appliances• Ensured property rules and regulations are followed consistently by overseeing activities on the property and reporting violations, resulting in a safe environment in compliance with regulatory agencies and federal, state, and local laws• Oversaw several capital expenditure projects including replacement of railings property-wide to meet state code, replacement of one roof, update of both elevator rooms to meet state code, and current replacement of stucco on entire south wall of building (conducted bid process)• Managed monthly rent roll, manually collected rent checks and make bank deposits Show less

Lafayette, California, United States

• Assisted the building owner and off-site admin in day-to-day operations of an 18-unit building• Responded to resident inquiries, concerns, and complaints, providing prompt and satisfactory resolutions• Coordinated maintenance and repair requests, ensuring timely completion and resident satisfaction

San Francisco Bay Area

San Francisco Bay Area

State of CA Department of Insurance Property & Casualty License #0183339 – 4/14/2014-4/30/2020

Atlanta, Ga / San Francisco, Ca

Denver, Co / San Francisco, Ca

Mountain View, California, United States

Menlo Park, California, United States

San Francisco Bay Area

Bachelor Of Business Administration - Bba, Management

Certificate, Executive Program In Management