Mark Edens Email and Phone Number
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Mark Edens personal email
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My name is Mark Edward Edens, and I have a proven track record of driving operational excellence, optimizing customersatisfaction, and leading high-performing teams in the retail industry. In my current position as Assistant Store Managerof Lowe’s Home Improvement, a Fortune® 50 home improvement company serving approximately 20 million customersa week, I've become a part of an organization that sets new standards in delivering exceptional customer experiences,driving operational excellence, and fostering a collaborative work environment.With a commitment to providing top-notch products and services, I contributed to a dynamic and customer-centricculture that continuously strives for innovation and exceeds industry benchmarks. I strongly emphasize customersatisfaction and go above and beyond to meet their evolving needs. Whether assisting customers with their homeimprovement projects, offering expert advice, or finding creative solutions, my goal is to create a memorable and positiveshopping experience for everyone.Some of my most noteworthy accomplishments include:★Ranked as the number 1 district and number 3 in the region for 2021, achieving top rankings in product sales,install sales, extended warranty plans, pipeline, credit attach rates, margin, and customer service scores.★Awarded the highest honor of the Annual AT&T Summit trip in 2010 for exceptional achievements in driving sales,operational excellence, and overall organizational performance.★Achieved the top position as the number 1 performer in the Carolinas in 2007 as a first-year manager andsubsequently secured the number 1 ranking in 2009 and 2010 through surpassing sales targets and displayingexceptional leadership skills.★Decreased the first call generator report from 49% at the start to 28% by enhancing first-call issue resolution,improving customer support processes, and optimizing the customer service experience..I am always looking out for new opportunities that utilize these skills. To explore how my areas of expertise might benefityour organization, please connect with me via LinkedIn.Expertise: Leadership & Strategic Planning, Sales Management, Account Management, Customer Service, CRM Tools &Methodologies, Consultative Selling, Retail Store Management, Sales & Marketing Strategies, Budgeting & Forecasting,Visual Merchandising, Inventory Management, Logistics Operations, Business Development, Staff Supervision,Performance Metrics, Contract Negotiation, B2B Sales, Sales Forecasting & Analysis
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In Home Sales ConsultantCapital City RoofingPendergrass, Ga, Us
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Sales ManagerLowe'S Companies, Inc. 2020 - PresentMooresville, Nc, UsIn this position, I Advocate service excellence by overseeing the installation process for customers to ensure on-timecompletion and high customer satisfaction levels. I increase sales by 7% by collaborating with local HOA organizationsand creating a list of pre-approved external projects, allowing homeowners to bypass the HOA approval process. Iimplement productivity, quality, and customer-service standards while resolving problems, finalizing sales from inboundinquiries, and identifying market trends to thrive in the competitive industry. I provide training programs for staffmembers after carefully evaluating performance gaps to instill company-required knowledge and skills for optimalworkforce efficiency. Furthermore, I reach out to customers to generate leads for the outside sales team, resulting in a 19%yearly increase in the pipeline. -
Retail Store ManagerAti Telecommunications 2019 - 2020As a retail store manager, I achieved a remarkable 21% year-over-year sales growth by implementing effective salesstrategies, analyzing market trends, and fostering strong customer relationships. I turned around a previouslyunprofitable location within four months of employment by innovating cost-saving measures, optimizing inventorymanagement, and introducing targeted marketing initiatives. I surpassed the profit budget, consistently achieving 150%or more to plan in multiple months by employing strategic financial analysis, implementing cost-control measures, andexecuting revenue-generating strategies. I boosted sales by strategically scheduling associates, leveraging top performersduring peak times to maximize sales, implementing data-driven scheduling techniques, and effectively allocatingresources to optimize sales performance. I managed a high-performance team of 8 sales associates/specialists byimplementing sales training programs, communicating job expectations, and providing hands-on guidance to elevateemployee morale and productivity. Moreover, I drove business operations for a market encompassing six locations byoverseeing day-to-day activities, enforcing operational standards, optimizing resources, and nurturing a high-performingculture across all areas.
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Assistant Store ManagerLowe'S Companies, Inc. Feb 2018 - Jan 2019Mooresville, Nc, UsIn this role, I managed 12 departments, driving sales growth within eight departments to exceed the budget within thefirst three months of employment. I achieved impressive sales increases from 4% to 17% through strategic merchandisingtechniques and implementing comprehensive associate training programs focused on asking open-ended questions toserve customers' needs better. I implemented additional inventory counts, resulting in exceptional capture rates of over90% during the last physical inventory. Additionally, successfully recouped $60k worth of merchandise within mydepartments through diligent inventory management practices and accurate stock reconciliations. I oversaw the end-toend delivery process by streamlining processes, coordinating logistics, and fostering effective communication channels toenhance customer satisfaction and maintain delivery timelines. In addition, I scheduled associates by implementing datadriven scheduling strategies, optimized staffing lev
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Retail Store ManagerT-Mobile Apr 2014 - May 2018Bellevue, Wa, UsIn my previous position, I consistently exceeded the sales budget each year by an impressive 9% or more by analyzingmarket trends and fostering strong customer relationships to drive sales growth and outperform targets. I demonstratedexceptional financial management skills by consistently exceeding the labor budget by a minimum of 5% monthly,resulting in an annual surplus of over $6,000. I reduced the shrinkage from 1.2% to 0.40% through proactive lossprevention measures, staff training, and inventory control procedures, successfully recovering $20,000+ worth ofmerchandise and improving profitability and operational efficiency. I utilized advanced knowledge of Kronos systems tostreamline timekeeping processes, optimize staff scheduling, and ensure accurate payroll management. Furthermore, Isustained the organization’s human resources by creating high-performing teams, implementing effective onboardingprocesses, and providing employee development programs to achieve optimal organizational workforce efficiency -
Retail Sales ManagerAt&T Mobility 2007 - Mar 2013In my former role, I Generated an additional revenue stream of $21k monthly or $250k annually by leveraging marketinsights, identifying growth opportunities, and developing sales strategies to drive revenue growth and exceed targets. Iachieved 90% or better satisfaction ratings by delivering exceptional customer service, building strong customerrelationships, and implementing customer-centric initiatives to ensure high customer satisfaction and loyalty. I mentoreda team of eight assistant/store managers by delivering exceptional support to foster professional growth and enhanceleadership capabilities among the group.
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Sales ProfessionalFive Star Automotive 2012 - 2013Gb -
Operations ManagerAssurant Specialty Property 2005 - 2007
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Operations ManagerClientlogic 1999 - 2005Nashville, Tennessee, Us
Mark Edens Skills
Mark Edens Education Details
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Grand Canyon UniversityBusiness -
Marshall UniversityBusiness
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Grand Canyon UniversityApplied Business Management
Frequently Asked Questions about Mark Edens
What company does Mark Edens work for?
Mark Edens works for Capital City Roofing
What is Mark Edens's role at the current company?
Mark Edens's current role is In Home Sales Consultant.
What is Mark Edens's email address?
Mark Edens's email address is em****@****ail.com
What is Mark Edens's direct phone number?
Mark Edens's direct phone number is +184349*****
What schools did Mark Edens attend?
Mark Edens attended Grand Canyon University, Marshall University, Grand Canyon University.
What skills is Mark Edens known for?
Mark Edens has skills like Customer Experience, Call Center, Customer Satisfaction, Sales, Direct Sales, Customer Retention, Wireless, Solution Selling, Account Management, Telecommunications, B2b, Customer Service.
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