Mark Edgar Ocampo Email & Phone Number

Manila, National Capital Region, Philippines

Makati, National Capital Region, Philippines

● Provide technical assistance to Clients nationwide via Phone call, Remote and email.● Acting as lead person regarding troubleshooting all hardware related issues.● Researching the newest technology in the market and presenting it to management.● Strict compliance of Ticket SLA’s and Escalation using BMC’s ITSM application.● Troubleshoot, Document, Update, Resolve and Escalate issues while providing communications to Other I.T. Departments.● Provide training and oversee incoming Support Specialists.

Pasay, National Capital Region, Philippines

● Managing and Monitoring I.T. equipment (Laptop, workstation, Windows Server, Network switches, Antivirus and firewall console) for smooth flowing operation.● Creating and Editing Videos or Photo content for online Courses.● Assisting my manager by re-structuring of Database in Inventory System.● Debugging and doing minor testing in an application.● Assigned to Restructure the backbone internet connection and managing Access Point wireless connection of the company premise.● Managing Window Server by Adding, Updating, Disabling users.● Handling and helping I.T. personnel.

Caloocan City, National Capital Region, Philippines

● Managing and Monitoring I.T. equipment (Laptop, workstation, Windows Server, Network switches, Antivirus and firewall console) for smooth flowing operation.● Acting as lead person regarding troubleshooting all hardware related issues.● Handling and helping I.T. personnel.● Providing Training to non-tech colleagues.● Researching the newest technology in the market and presenting it to management.● Creating and Editing Videos or Photo content for the Marketing Department.● Managing or facilitating SAP Business One System.