Who is Mark Egbu? Overview
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Mark Egbu is listed as Customer Success Team Lead (NA) at InEvent, based in Owerri Municipal, Imo State, Nigeria. AeroLeads shows a matched LinkedIn profile for Mark Egbu.
Mark Egbu previously worked as Customer Success Specialist at Inevent and Customer Success Analyst at Inevent. Mark Egbu holds Bachelor Of Engineering (B.Eng.), Metallurgical And Materials Engineering, 3.3 from University Of Nigeria, Nsukka.
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Email format at InEvent
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InEvent
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Profile bio
About Mark Egbu
I am a result-oriented professional with over 5 years of experience in the customer-centered industry; I have consistently provided excellent customer experience, customer onboarding, knowledge management, technical writing and documentation, customer service and technical support, and in EduTech, IT, and SAAS industries.My skillset for providing valuable customer experience comes through reliable product education, timely assistance, helpful feedback, swift conflict resolution management, and knowledge-based restructuring.I am easily motivated by a challenging work environment that supports growth and encourages team spirit. I love experiencing cultural diversity and so I enjoy traveling and connecting with people because at the core of my personality is the desire to put a smile on a face and to learn something new at the slightest opportunity.
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10 roles
Mark Egbu work experience
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Customer Success Team Lead (Na)
Customer Success Specialist
Apr 2022 - Jan 2024
Customer Success Analyst
Oct 2021 - Oct 2022
Project Support Coordinator
Established assertive relationships with key officials Retained existing client service(s) by 100%Increased client's annuity revenue by 20%Trained client companies on the use and application of payment reporting consolesLiaised with client companies in the resolution of all support issuesPrepared quarterly project status report
Mar 2021 - Oct 2021
Service Desk Specialist
Resolved client support issues/requests via ticketing app, email, and phone calls.Established assertive relationships with key officials in client companyCarried out user acceptance test (UAT) on all applicationsFacilitated setup of all fees payment on client switching platforms Performed diagnostic tests and troubleshooting to identify clients' issuesDeveloped and implemented technical procedures effectively minimizing downtime by 14%Produced payment reports according to client specifications
Sep 2020 - Mar 2021
Service Desk Analyst
Assisted clients with needs such as opening accounts, depositing or transferring funds, updating account details, and signing up for new services.Resolved concerns with products or services to help with retention and drive sales.Devised innovative strategies to improve client satisfaction scores and meet company goals.Used consultative techniques to understand client needs and make strategic referrals to business partners.
Jan 2020 - Sep 2020
Computer Instructor And Class Teacher
Spirit Of Daniel Academy
Main duties include assessment of students learning styles and needs, designing customized training material to suit students' level.Planned lessons with allotted time to strengthen weak subjects and build skills.Collaborated with students to complete homework assignments, identify lagging skills, andcorrect weaknesses.Drilled over 40 students on subject matter and used flashcards and writing techniques toimprove recall.Outside of class duties, I was the P.T.A coordinator
Jul 2019 - Dec 2019
Sales Assistant
Ronak Dresscode
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.Developed and delivered engaging sales presentations to convey product benefits.Trained and mentored new sales representatives.
May 2017 - Jan 2018
Industrial Trainee
National Petroleum Investment Management Services (Nnpc-Napims)
Established close relationships with industry professionals to expand upon acquired training with practical knowledge.Studied functional relationships between different operational areas to better understand the importance and impact of different decisions and protocols.
May 2015 - Oct 2015
3 education records
Mark Egbu education
Bachelor Of Engineering (B.Eng.), Metallurgical And Materials Engineering, 3.3
West African Senior School Certificate, Engineering
Federal Government College, Okigwe
First School Leaving Certificate, Science
Mope Twins Nursery And Primary School
FAQ
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What company does Mark Egbu work for?
Mark Egbu works for InEvent.
What is Mark Egbu's role at InEvent?
Mark Egbu is listed as Customer Success Team Lead (NA) at InEvent.
Where is Mark Egbu based?
Mark Egbu is based in Owerri Municipal, Imo State, Nigeria while working with InEvent.
What companies has Mark Egbu worked for?
Mark Egbu has worked for Inevent, Tenece Professional Services, Spirit Of Daniel Academy, Ronak Dresscode, and National Petroleum Investment Management Services (Nnpc-Napims).
How can I contact Mark Egbu?
You can use AeroLeads to view verified contact signals for Mark Egbu at InEvent, including work email, phone, and LinkedIn data when available.
What schools did Mark Egbu attend?
Mark Egbu holds Bachelor Of Engineering (B.Eng.), Metallurgical And Materials Engineering, 3.3 from University Of Nigeria, Nsukka.
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