Mark El Khoury Email & Phone Number

Dubai, Ae

Baghdad, Baghdad Governorate, Iraq

KOI Management is a cloud kitchen, events, and restaurant service provider founded in 2021, specializing in offering comprehensive food and beverage solutions through its own restaurant chains and cloud kitchen services.• Created a detailed business plan, operating model, and 3-year financial projection, successfully pitching to secure $50,000 in capital for expanding the cloud kitchen space to accommodate an additional five brands.• Expanded KOI Management's market presence by initiating a new branch for a Mexican food restaurant, leveraging growth opportunities and enhancing regional brand visibility.• Oversaw the day-to-day activities of a diverse team of 5 people, fostering a culture of innovation in line with strategic goals.• Planned and executed large-scale events, including corporate catering and private parties, serving up to 500 guests and generating significant revenue while maintaining high customer satisfaction.

Lebanon

Green Peas is an environmentally responsible social enterprise founded in 2021 that specializes in Design, Execution, Training, and Management of agricultural projects by utilizing the concepts of Permaculture.• Created a comprehensive business plan, operating model, and 3-year financial projection, successfully pitching to secure $100,000 in investor funding• Signed and launched 6 projects valued at a total of $450,000 within the first half-year of Green Peas' operation• Represented Green Peas at key industry events, including World Bank roundtables, and the World Agritech Innovation Summit - Dubai on the 3rd and 4th of December, 2023.• Oversaw the day-to-day activities of a diverse team of 7 people, fostering a culture of innovation in line with strategic goals• Developed a robust client acquisition strategy, aligning with the CEO to establish company strategy and culture, while ensuring legal compliance through meticulous accounting structure management• Expanded Green Peas' market presence by initiating a sales point in Baghdad and Erbil, Iraq, leveraging international growth opportunities and enhancing regional brand visibility

United Arab Emirates

Senior Management Consultant for a boutique consulting firm providing a full range of services including Strategy Development, Management Consulting, Operations, Transformation, Company Setup, and restructuring.• Developed a complete framework for a new subsidiary’s strategy, operating model, and business plan;• Selected appropriate methods for collecting and analyzing data and developing informed recommendations to support the client’s vision and goals;• Identified opportunities to improve the efficiency and effectiveness of key processes within a business function;• Researched and benchmarked global trends and best practices to address client needs and provide the necessary recommendations;• Supported in business development activities such as proposals and presentations to clients.

Dubai, United Arab Emirates

Al Shamsi & Partners is a law firm with distinguished experience in dispute resolution, litigation, arbitration, corporate and commercial business law, banking and finance law, and intellectual property.• Consulted on a project basis with matters regarding company formations, licensing options, marketing strategies, and procuring residency documents;• Aided in obtaining In-Country-Value Certificates to procure tender bids with government entities;• Conducted market research, financial forecasts, and strategic plans for startup companies, international corporations, and local businesses;• Developed marketing and advertising strategies to increase customer base, service and product knowledge, and client retention; • Saved over USD 55,000 in setup costs across various startup companies.

Dubai, United Arab Emirates

Swarmio Media Inc: An international Esports gaming and publishing corporation, publicly listed on the Toronto Stock Exchange.• Consulted on the initial strategy suggested by the client for the integration of Swarmio into the UAE• Created a revised strategy and budget allocation, saving over AED 200,000 in setup costs• Developed a financial plan between the operation in Dubai and an existing operation in Tunisia to optimize and decrease the operational costs on the Tunisia operation, increasing retained profits by 4% quarterly• Acquired an In-Country-Value certification to aid in procuring a tender bid with Etisalat• Completed visa documentation to acquire a residency for the client• Finalized licensing requirements to open the company within the Free Zone area in Dubai

Dubai, United Arab Emirates

N2C3 Medical Clinics: A startup business specializing in non-invasive cellulite treatment and the distribution of skin care products.• Designed a distribution strategy for a skin care product, made in Spain, for Ivory Coast, UAE, and Lebanon, creating over $400,000 in net profit the first year• Created a feasibility study, financial forecast, and business plan to research the potential costs, challenges, profits and risk factors that would be faced when setting up the operation• Developed marketing and advertising strategies to increase customer base, service and product knowledge, and client retention• Conducted a market research to locate the most strategic location to open the clinic

Toronto, Ontario, Canada

SchemaZone is an organization that offers consultation and training services to companies in the retail, education, real estate, technology, and e-commerce industries.• Monitored customer buying trends and market conditions to adjust strategies and achieve sales goals • Introduced new after-sales strategies to streamline and optimize client feedback, service, and retention • Identified project scopes, constraints, risks, deadlines and budget forecastsPrepared and filed documents and collected data to track performance and efficiency

Lebanon

Freekwency is a local events management company based in Lebanon. I handled all operational aspects of a $500,000 event called "The Pregnancy and Kids Fair" that was held annually in Lebanon.• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements• Proactively identified and solved complex problems that impacted operations management and business direction• Liaised and coordinated with clients, vendors, contractors, and venues to maintain a smoothly running operation• Diminished financial discrepancies by accurately collecting client fees, managing refunds and providing complete sales documentation• Fostered relationships with clients to expand business and enhance customer satisfaction• Documented and processed payments and administered bank deposits• Delivered exceptional customer service to grow business, resolve issues and maximize client experience