*Foster positive relationships with internal and external customers and supply partners.*Listen to the needs of the customers regarding utilization of their materials and coordinate with operations to create processes to fulfill the requirements.*Create efficient and effective processes for inbound paperwork for materials being received, inventoried, and shipped at the terminal.*Reconcile end-of-month inventories for customers.*Identify, correct, and rectify issues in the processing of customers’ materials through the inventory system.*Partner with the accounting and operations departments to create and maintain processes that provide all departments with what they need to fulfill the customers’ needs.*Partner with accounting and the inventory system provider to convert the receiving and shipping processes into data entry points providing invoicing and inventory reports to the customer.*Coordinate and communicate shipment information for the customers’ materials during shipping.*Communicate errors to the customer as quickly as possible to keep them updated when issues arise, analyze those errors, and provide corrections and checks and balances.*Assist the Customer Service Manager with selecting and hiring team members.

*Supervised 20-line personnel on a wall cabinet line.*Conducted a shift start-up meeting that involved stretching techniques, information sharing, communicating shift targets, and shifting personnel as needed.*Performed troubleshooting of issues and proposed changes to keep the line running and improve the quality of the product.*Tracked and reported TAKT times on the line boards on the main walkway for the Plant Superintendent and Night Shift Manager to use for planning.*Monitored attendance and performed coaching or write-ups as company guidelines dictated.*Participated in plant management meetings three times per shift to advise line status and ask for assistance from or provide assistance to other lines as needed.*Collaborated in a shift change meeting with the next shift to advise of issues and the status of daily goals.*Led in-line audits two times per week, where we randomly opened finished cabinets at the end of the line and performed a quality check to show the line operators what they were sending to the customers as a finished product.

*Developed an inventory staging process in production that reduced moving parts needed at the clamps by 5 minutes per clamp. *Accepted a position on the Product Quality Team that took phone calls from customers, customer service reps, and sales reps with issues of a quality nature.*Log these issues into a database and use a database query tool, Impromptu, to run reports for root cause analysis.*Saved the company thousands of dollars on future repair issues from the root cause analysis results on one of the issues.*Trained the customer service reps and sales reps on the products and provided tours through the production plants and the showroom to help provide understanding into how the products look and are assembled to assist them with discussing these issues with the dealers and installation companies.*Reported monthly on top 4 quality issues and installation issues reported over the month to the CEO, top plant management, and quality teams at each manufacturing facility.