General Manager
CurrentSuccessfully manage all hotel operations at the Sandman Hotel & Suites Squamish; featuring 95 Spacious Rooms and Suites, Large Pool, Waterslide and Jacuzzi, Fitness Center, Meeting Room, Complimentary Continental Breakfast and Laundry Facilities. Led the property through change on multiple fronts, through Covid and the recovery, through large technology change with new Property Management Software (PMS), guest loyalty program and financial reporting systems, as well as, staff shortages and… Show more Successfully manage all hotel operations at the Sandman Hotel & Suites Squamish; featuring 95 Spacious Rooms and Suites, Large Pool, Waterslide and Jacuzzi, Fitness Center, Meeting Room, Complimentary Continental Breakfast and Laundry Facilities. Led the property through change on multiple fronts, through Covid and the recovery, through large technology change with new Property Management Software (PMS), guest loyalty program and financial reporting systems, as well as, staff shortages and supply crunches, all while maintaining high service levels, guest satisfaction and a safe, 24/7 operation.Manage all HR operations for the hotel - Hiring, Coaching, Reviews, Dismissals, Promotions and Wellness, including overseeing Health and Safety of All Employees and Hotel Guests.TripAdvisor Travelers Choice Award in 2021 and 2022 - Top 10% of Hotels Worldwide based on Reviews.Sales and Marketing - Promotion of the Hotel through community involvement, sponsorship's and Events - currently sitting on the Board of Tourism Squamish in an effort to promote sustainable tourism.Property Management and Maintenance - Preventative Maintenance programs.Won the first Northland Properties "Flower Bowl" for the best hotel landscaping, for all their properties, across 4 countries, with in house landscaping crew.Purchasing and requisitions for all hotel operations including F&B, through ongoing supply chain challenges.Budgeting and Financial Reporting - Exceeded all budget targets since taking over as GM of propertyGuest Satisfaction and Wellbeing - Responding to Complaints on line and in person.Continue to grow ADR and profitability for the hotel in 2022 - leading the team to the hotel's best financial performance in its history, while still delighting our guests. Show less
