Mark Etheridge Email & Phone Number

Canada

Canada

Fredericton, New Brunswick, Canada

Fredericton, New Brunswick, Canada

Mark Etheridge, Lead of Integration and Services nationally for Siemens Canada which includes enterprise software portfolio of products & services for utilities digitization of control center capabilities, metering operations, demand management, analytics, and consumer engagement. Mark is responsible for project delivery and customer management for all software delivery for Canada. The team provides project management services/leadership, solution architecture, engineering, configuration, commissioning, testing services (including security & performance), and system integrations. Mark sets priorities and works directly with Siemen’s enterprise software product house to ensure requirements are met according to approved schedules. Also, responsible for working with the business for establishing the managed services team that provides operations, management, and transitioning utilities into the AWS (Amazon Web Services) cloud. As delivery owner, Mark overcomes constraints with a strong entrepreneurial / leadership spirit partnering with clients, business development, software product house, consulting, financial, and human resources to provide high quality services for our clients. Need to ensure appropriate agreements in place for professional services (Statement of Work), Master Services Agreements, Service Level Agreements (SLA’s), and software licensing. Clients:• Hydro Quebec, Saskpower, IESO, Toronto Hydro, New Brunswick Power, Ireland Managed Services (ESB).

Fredericton, New Brunswick, Canada

Fredericton, New Brunswick, Canada

BlackBerry World (BBW) is a media content distribution service for ~80 million consumers in 91 countries for all BlackBerry devices. Mark is the BBW Program Manager coordinating the deliverables required for end-to-end service delivery for all minor and major releases. A few achievements include:* Successfully led & managed several minor and major BBW releases directing work accordingly. * Effectively able to coordinate between 41 R&D component teams with over 100 R&D team members. * Continuously improving communications with directors, marketing, legal, financial, product management, software development teams, and I.T operations to introduce new products / services.* Managed the BBW service management lifecycle ensuring gating milestones are reached and present regular status updates to the executive committee.

Fredericton, New Brunswick, Canada

Mark was a team scrum master (or PM) for the Payment Services division of Blackberry World. Agile methodologies was used for managing & tracking requirements for implementation. Several achievements include:* Successfully managed requirements, sprints within releases, managing metrics, and defects through the agile project lifecycle.* Facilitated daily stand-ups and sprint planning* Established a program to improve the management of our carrier billing integration process. This included weekly scrums (status) where key stakeholders and vendors came together to discuss issues, risks, and status of requirements. * Led the team to document and analyze our release branching process in order to gain efficiencies. These efficiencies in process facilitated us to reduce churn in defect resolution and improve overall quality of product/services.

Fredericton

Mark manages and provides oversight on PQA’s largest account. Achievements:* managing the delivery of testing activities for a Tier 1 customer * leading a team of software testers and testing leads* providing mentorship and training of assigned resources* conducting regular status updates and resolving issues* maintaining effective lines of communication among all project stakeholders * maintaining timesheets and billing information* coordinating test execution cycles

Fredericton, Nb, Canada

As the learning solutions manager at PQA, Mark offers effective leadership to various teams providing eLearning solutions for clients. Mark applies sound project management methodology and is responsible for communication management including project, client, and executive reports.

Mark had overall management responsibility for the implementation and maintenance of IT infrastructure projects. Organizing and coordinating all project activities to ensure that requirements, quality, milestones and budget commitments are all met for small to large projects. Mark managed the complete delivery lifecycle working with various IT delivery teams, technical vendors, client, and end user groups.

Fredericton, New Brunswick, Canada

Mark successfully managed projects and was accountable to executive sponsors for schedule, budget, and quality of all program elements.

Miramichi, New Brunswick, Canada

Mark and partner established Silver Fox Developments Inc. which was a software product development firm focused in the e-learning industry. He acted as President and Director of Operations gaining valuable leadership and management experience.