Mark Etheridge Email & Phone Number

Chapel Hill, NC, US

Brentford, Middlesex, GB

• Current responsibilities (with a focus on business analysis, risk management, change management, and service management) include:
• Interacting/interfacing with local customer base 1000+ employees as the department IT liaison for application upgrades, change management, and service interruptions for local and global business processes and GMP.
• Developing and maintaining effective business partnering relationships with the Zebulon site (quality, planning, logistics, laboratory, manufacturing, facilities).
• Reviewing/editing procedures for use within the local IT department
• Writing/reviewing/designing customer help articles and documentation
• Gathering and documenting customer business requirements for proposed GMP computer systems/business processes.

Brentford, Middlesex, GB

• Primary responsibilities included:
• Interacting/interfacing with local customer base 1000+ employees as the department IT liaison for application upgrades, change management, and service interruptions for local and global business processes and GMP.
• Performing cross-departmental application/service impact analysis of proposed business process/computer system changes and approving/rejecting the change proposals as required.
• Coordinating the testing and implementation of business process/computer system changes that will be deployed into the local GSK manufacturing environment.
• Understanding customer/stakeholder needs, identifying how best to meet those needs and reduce costs, and then "re-engineering" the stream of processes to produce efficient and repeatable business processes/operational.
• Interacting with clients to gather and document detailed requirements for system enhancements and the development of new technology.

Brentford, Middlesex, GB

• Responsibilities included:
• Extracting data from legacy laboratory and manufacturing systems and cleansing data for import into SAP.
• Authoring/executing test cases in SAP Client 615 (inbound/outbound) interfaces supporting LIMS and LINKS.
• Parsing and loading extracted data files into per-load SAP database schemas.
• Executing PL/SQL-scripts to validate Oracle tables/fields and addressing any Oracle-generated errors prior to SAP production loads.
• Reviewing and executing unit test cases against business-driven requirements.

Brentford, Middlesex, GB

• Responsibilities included:
• System Administrator for a CFR 21 Part 11 validated ChemLMS (Laboratory Information Management System).
• Providing project support for multiple cGMP computer system projects in a pharmaceutical environment.
• Writing code and macros for use within a validated and compliant LIMS system.
• Authoring, validating, and executing system and unit test cases.
• Administering user accounts, including profiles, access, and SQL-reporting functions.

Minor, Business Administration

Bachelor'S Degree, Biology

Minor, Chemistry