Mark Etherington Email & Phone Number

London, United Kingdom

Portsmouth, United Kingdom

Customer Services Lead as part of a team delivering exceptional service to over 1000 customers a day. Communicating by both online chat and telephone. Liaising with various departments to ensure that customer expectations are met whilst adhering to strict deadlines and targets. Updating and maintaining several websites with product information.

Manchester, United Kingdom

Responsible for helping a domestic team role out Commercial floor care products.Undertaking site surveys in schools, nursing homes and colleges to ascertain equipment required for their individual needs and demonstrating the required equipment.

Portsmouth, United Kingdom

Develop and train an existing Selling Team in order to exceed sales objectives and targets and to grow the customer base delivering exceptional Customer Service StandardsResponsible for floor care and Janitorial supplies in schools throughout Hampshire and floor care for West Sussex.

Kent

Started as Depot Manager and within 5 years doubled Company turnover from £7m to £14m which resulted in me taking over the Southern Region.Achievements:New business with the Hilton Hotel chain Sales of between £15k-£20k a month with an internet based company. Advised what products they should distribute to maximise their salesWithin 6 months of joining.

Built up client base from scratch to 210 Retail and Home customers. Won the major client Butlins broadening client base.Responsibilities:Sales target of £1m - exceeded this by £20kPlanned finished goods target - this was achievedInstalling software onto client computers (Stocklink)Projecting forecasts for the next Financial YearLiaising with all.

Fareham, Hants

Responsibilities: Effective staff planningCash Management, checking accuracy and authorising banking on a daily basisInduction and training for all staffProvided first class service to internal and external customers, ensuring their orders were completed for next day despatchUpdated and maintained accurate computer recordsAnswered client enquiries by.