Mark Evans Gutierrez Email & Phone Number

Lewisville, Tx, Us

Newark, Ca, Us

As a Senior Information Technology System Engineer at Worldpac, I am responsible for:-Analyzing and establishing system needs in collaboration with the management team.-Identifying inefficiencies and faults in network data and infrastructure.-Creating and building network architecture and infrastructure for computer systems.-Supervising the development, installation, configuration, and management of computer systems.-Managing timelines, budgets, and documentation for IT projects.-Monitoring systems and networks for viruses, malfunctions, and errors.-Troubleshooting and devising effective solutions to technological problems.-Preparing network analytics, data reports, and operating manuals.-Training engineering staff on new systems, protocols, and best practices.-Keeping up-to-date with the latest technological advancements, procedures, and best practices.New systems, protocols, and best practices are being taught to the engineering staff.Keeping up with the newest technological advances, procedures, and best practices.

Newark, Ca, Us

As a Desktop Engineer at Worldpac (AAP), I deliver Level II technical support to teammates, addressing service desk requests from Level I teams. My key responsibilities and achievements include:-Technical Support: Provide desktop support via phone, email, and in-person for both local and remote users, ensuring quick and effective resolution of issues.-Hardware and System Management: Maintain and perform hardware setups, configurations, and system modifications to ensure high availability and optimal performance.-Active Directory Administration: Manage user accounts and perform Active Directory administration.-Support Tools Expertise: Proficient in using standard support tools such as AS400, Salesforce, TeamViewer, WebEx, and Cisco Jabber.-Issue Resolution: Troubleshoot and resolve desktop hardware and software issues, ensuring smooth system operations.-Office Setup: Install and set up office spaces for new and existing employees, relocate phones, and troubleshoot outages.-Collaboration: Escalate unresolved problems to specialized IT staff and collaborate effectively with desktop support teammates and other IT technicians to resolve and document issues.-Application Support: Diagnose and resolve application issues following standard operating procedures and using support tools.-Software Imaging: Create and update standard software images for various corporate systems including laptops, desktops, and thin clients.-Inventory Management: Track and maintain inventory of desktop, laptop, thin clients, and peripheral equipment to meet business needs.-On-Call Support: Participate in on-call support during weekends and after hours, ensuring continuous service availability.-Branch Setup: Assist in setting up new branch locations across the country.

Newark, Ca, Us

Newark, Ca, Us

As an IT Technical Support Officer, I was responsible for ensuring the smooth operation of computer systems and maximizing user benefits. My responsibilities included:-Installing and configuring computer hardware, operating systems, and applications.-Monitoring and maintaining computer systems and networks.-Guiding staff or clients through a series of actions, either face-to-face or over the telephone, to set up systems or resolve issues.-Troubleshooting system and network problems, diagnosing and solving hardware or software faults.Replacing parts as required.-Providing support, including procedural documentation and relevant reports.-Following diagrams and written instructions to repair faults or set up systems.-Supporting the roll-out of new applications.-Setting up new user accounts and profiles, and managing password issues.-Responding to call-outs within agreed time limits.-Working continuously on tasks until completion (or referral to third parties, if appropriate).-Prioritizing and managing multiple open cases at one time.-Rapidly establishing a good working relationship with customers and other professionals, such as software developers.-Testing and evaluating new technology.-Conducting electrical safety checks on computer equipment.

Seattle, Wa, Us

Fulfillment Associate Description Amazon is seeking bright, motivated, hardworking individuals to fill Fulfillment Associate positions at our fulfillment center in Dupont, WA. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. The Fulfillment Associate position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkie-riders. They also may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, receive product and troubleshoot problems to resolution. Fulfillment associates are expected to understand aspects of production; adhere to strict safety, quality, and production standards. Dependent on business need, position may require for associate to be willing and able to work on powered equipment (i.e forklift or cherry picker). Work Environment Work with and/or around moving mechanical parts Noise level varies and can be loud Temperature in the fulfillment center may vary between 60 and 90 degrees, and will occasionally exceed 90 degrees Very fast pace environment Additional Job Elements Demonstrates positive work attitude and leadership skills Demonstrates excellent job performance in productivity, quality, safety, and attendance Demonstrates a commitment to a culture of safety

La Jolla, California, Us

Submits orders by referring to price lists and product literature; Advertise and sell products to current and perspective customers; Make preparations of presentations, proposals and sales contracts; Help the company implement its marketing plans; Discover and handle concerns from customers.

Sales Supervisor holds a significant role in retail stores; Leads the store sales team and motivates them to hit higher sales goals. May hire and trains new sales staff. Also monitors and oversees sales team performance and ensures sales volumes are hit; Reviews departmental sales records and gross profit; Executes daily price changes; Trains and mentors 20 associates; Achieved one of the highest score on district reviews and secret shoppers; Provides best customer service to every customerSetup merchandise according to schematics

Organize and track active loans as directed by the assigned loan officer; Monitor the status of each file and ensure accurate and efficient processing through to closing, including necessary researchObtain borrower applications and pre-qualify applicant – present and review with senior loan officerComplete and review required forms with borrower – collect documentation and fees and submit to underwriting; Review files for completeness, accuracy and compliance; Answer, screen and direct calls for individual loan officers, giving top quality customer service; Maintain LO database and coordinate loan submissions to processing and closing; Assist with pricing and rate locksUpdate loan officer pipeline status and update borrower on status of loan

Cisco It Networking Certification, Information Technology

High School Diploma, High School/Secondary Diplomas And Certificates