Maintenance Technicians inspect wiring, repair pipes, troubleshoot equipment, replace light bulbs and install new equipment. They document temperature information on boilers and other temperature control systems to ensure safety and identify discrepancies that could indicate a machinery problem.

Responsible for timely evaluation of submission forms and supporting documentation to determine appropriate debt settlement program based on an individual needs. Worked closely with Sales to assist with coaching, research, or other questions that may arise. • Expanded underwriting portfolio from 40 to 90+ files per day. Consistently exceeding daily goal by 20% or more. • Ranked in Top 10 for excellent underwriting performance to key metrics. • Communicated with clients to ensure compliance with program expectations.• Assisted in identifying gaps in process or policy including system deficiencies, noticeable adverse trends, and general feedback that may improve our operation.• Flagged high-risk accounts to avoid loss of $50,000 payment income following thorough scrutinization of finances, debt-to-income ratios, and payment history factors for each applicant.

• Filed abstracts in appropriate counties & courts for various judgments and courses of legal action.• Collected assets from employment wages, bank accounts and property liens.• Conducted searches for full asset portfolio, used skip tracing techniques to locate all relevant items.• Reviewed credit bureau reports to confirm financial position accuracy prior to lawsuits.• Assisted customers in resolving their delinquent accounts before lawsuits were filed.• Prepared documents for legal negotiations and out-of-court settlements.

• Assisted with the evaluation process of new potential patients entering or departing from the program. • Managed $300-$500 expense accounts and submitted weekly report to aid in independent living. • Monitored residents within Cassia House, on-site mental health monitoring facility.• Implemented medication orders from physicians and provided status reports of patient responses. • 99% of caseload avoided violent behaviors, incarcerations, and unnecessary hospitalizations.Patient Support in the Field• Assisted various Police Departments with training and intervention with mental health patients.• Intervened in highly tense, 5150 call, escalated situation with police officers on scene ready to take action. Diffused tensions by leveraging established rapport and trust that had been earned. • Assisted and individually helped disperse medication for patients.• Transported patients to and from medical appointments, along with other daily tasks as needed.• Helped assist with patients living outside the system, managed caseload of 10 individuals.

ADDITIONAL EXPERIENCE INCLUDESCITICORP CREDIT SERVICE, San Mateo, CARecovery Collector Assistant Trainer• Assisted two regional trainers in new hire and reinforcement classes.• Researched and produced training manual for employee development.• Collaborated with Collection Quality Specialist on design for phone monitoring compliance checklist.• Boosted workforce performance by managing new, skill-building program rollout.