A super exciting and challenging role, I am responsible for identifying, architecting and building automations that increase productivity, reduce the RTX Attack Surface and proactively identify issues and risks within the environment. When possible, I take action or create alerts for technicians to remediate issues before they become a problem for the organization. * Integrations with ServiceNow, Tanium, WIZ and other platforms via API (REST and GraphQL)* Architect and develop automated flows using Python 3.x that evaluate data results retrieved from various sources (Hardware, software and cybersecurity risks using Tanium, API or other means) for deficiencies such as out of date software, harware issues, etc.* Automate opening of tickets in ServiceNow for out of scope software to lower the attack surface and reduce the flow of tickets to the service desk by remediating out of date applications before they cause productivity loss.* Evaluate remediation of events using automation.* Review large data sets to identify use cases for new workflows.* Partner with internal customers and external vendors directly to ensure seamless integrations.* Manage the Change Request process for the project.* Track and document changes.* Report results to Leadership

As part of the MorganFranklin Cybersecurity Team, my role is to Design and Implement Automation Strategies and Workflows using Python as well as tools such as Cyware, ServiceNow, Tanium and others. Currently I am fully assigned to Raytheon to Design, Develop and Deploy automation based on endpoint analysis. I am using the Cyware SOAR platform to build IOAR.

Development of python tools and leveraging APIs to generate data for reports, etc. Cubersecurity and Security Awareness. Electronics and IOT. 3D design and printing.

As a Top Subject Matter Expert (SME) on the KnowBe4 Phishing and Training platform, I was an internal and external facing Developer, SME and Advanced Technical Troubleshooter for KnowBe4. My objective is to increase sales, retention and satisfaction of the KnowBe4 Family of Products for KnowBe4's Clients and Strategic Partners by stepping in as a last line of defense when other processes fail. My wide range of expertise and Advanced Problem Solving allows me to Design and Implement complex Cybersecurity programs for mid-size and enterprise clients, act as an elite troubleshooter for technical issues and focus on Integration and Automation with the KnowBe4 Platform, and in cases where KnowBe4 solutions do not exist, I develop in Python to solve the problem. This has a wide range from developing analysis tools to leveraging use of APIs for reporting, data manipulation and Business Intelligence. As a member of the Product Team who uses the product in unique ways, I hunt for bugs as well as report on trends, features and integrations that can be utilized to improve the overall user experience and improve ease of use. I use Atlassian (JIRA) as well as Zendesk for tracking. • This role was created to allow me more autonomy to further my proven contributions to drive sales and retention. • I create tools to connect applications, generate reports and BI via API with a focus on secure coding.• A tool I created for User Import via API was made an official tool and is now used throughout the company. • Internally my tools provide a best of class client experience by automating processes to reduce turnaround and reduce errors. • My tools are directly used with some of the largest Enterprise customers to drive sales, renewals and customer satisfaction.• I was responsible in 2021 for helping the Advanced Support team by building a docker server for SIEM testing.

I work with KnowBe4 Enterprise clients to provide varying levels of project management over their Cybersecurity program. I build comprehensive programs, present them for approval and implement them. My extensive technology background allows me not only to help with program creation and management, but to also personally solve most technology problems. I work directly with the on-site Administrators to ensure I meet their organizational goals. I do a wide range of items including planning, creation of documentation, HTML Template creation and reporting. In many cases I fully design and run their programs contributing to the success of Knowbe4 and driving client satisfaction.

Technical support / application support based on the KnowBe4 SAAS-based Cybersecurity Awareness Platform. I assisted with escalated client issues with the platform. I primarily worked with large Enterprise clients. One of my areas of expertise was user import and I frequently worked with Active Directory Admins using my AD experience to help them ensure that their AD connection was properly configured.

Support corporate and field IT operations at MarineMax; maintain positive relationships with all team members, management, and third party vendor personnel, and to create more effective ways of using and supporting our systems (Hardware and Software) * Provides service for MarineMax team members to solve technical business service requests and issues. * Work within established end user support protocols to include procurement of hardware and tools, event setup and support, etc. * Participate in support team meetings as necessary. * Meet established service level agreements while providing quality service. * Collaborate with IT service specialists/engineers and 3rd party support to resolve escalated service tickets. * Dispatch 3rd Party service providers for handling on-site support tasks. * Availability for flexible on-call rotation. * Assist in training of Team Members in utilization of systems and tools. * Work with management to improve service desk processes. * Assist in establishing best practices with all team members in dealership operations. * Continual education about dealership operations and computer systems in general. * Work with the overall objectives established by the Manager of IT Operations and Support. * Ordering, auditing and maintaining technical tools in the field.

• Windows 8.1 / Win7 Support• Server 2012 Support• Office 365 / Exchange 365 Administration and Support• Active Directory Administration• Symantec Endpoint Antivirus• Disaster and Recovery• Field Office server and PC support• Track and document patterns using ZenDesk• Remotely support users using Teamviewer• Manage Vonage VOIP Solution (Polycom VVX-300 Phones)• Documentation Management (Lead)• Perform PC / Server repair, maintenance and training• Interface with hardware and software vendors to implement upgrades and maintain reliability of systems (Servers, Backup Hardware, etc..)• Support all communications (Phone, Cell, Network, VOIP)• Provide support for Printers and printing• Software support and Training• Remotely assist users using Teamviewer.I performed several different roles at The Spice & Tea Exchange. My primary role was to provide support to approximately 25 users at our Corporate Office (Palm Harbor) and approximately 30 users in our Distribution Center (St. Augustine). My responsibility was to maintain maximum uptime ensuring we could operate our core business in retail sales both via e-commerce and retail locations. My secondary responsibility was to provide IT Support to our 50+ franchisee locations throughout the US. I was also lead on IT Documentation. Industry specific Applications supported included: Zendesk, Teamviewer, Connectwise, Basecamp and others. I have been involved in several projects, including upgrading the business to VOIP phone technology, which also required an extensive network upgrade. I also managed the changeover from a mixed Win 7 / Win 8 standalone environment to a Server 2012 Active Directory domain environment which required the upgrade of all PCs to Windows 8.1 Pro. I tracked all service requests via the Zendesk ticketing system and maintained a high closure rate while ensuring first contact within 1 business day.

• Assist customers in the selection of proper products and related accessories using my knowledge, training and resources.• Place special orders, check out completed orders, cash out customers and coordinate assistance from other departments.• Lead training workshops that teach customers the correct products for their project and how to properly use them.• Ensure customer satisfaction, drive sales, build sales skills and product knowledge and maintain safety, security and integrity.While operating my IT business in Georgia, I took a part-time position with the local Home Depot as an opportunity to refresh my customer service skills. I initially worked in Special Services, a department that specializes in top level customer service, by placing special orders, check out completed orders, cashes out customers and coordinate assistance from other departments. Upon moving back to Florida I transferred to their Largo, FL store where I was promoted to the Pain Department Head. My responsibilities included assisting customers in the selection of proper paints and related accessories using my knowledge, training and resources. I directed and led training workshops that teach customers the correct products for their project and how to properly use them. I provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance. I ensured customer satisfaction, drove sales, built sales skills and product knowledge and maintained safety, security and integrity standards.

• Set up servers and networks for business clients• Train on various software packages• Perform Network Security Administration• Antivirus and Firewall Administration• Perform system administration and maintenance• Install and Maintain Analog / VOIP Phone Systems • Design and implement reliable backup systems• Perform PC repair and maintenance• Interface with ISPs and software vendors to implement upgrades and maintain reliability• Build and install PCs• Implement and enforce Group Policy • Web / Graphic DesignI started Professional IT Solutions (www.goproit.com) while still living in Georgia and I had a wide variety of clients with various needs. Their needs ranged from simple PC sales, maintenance and repair, to full network and server implementations and administration. I managed antivirus including MacAfee and Symantec. I offered a full range of Web development services including HTML, PHP and MySQL, In addition I offered custom Graphic design services using Adobe Photoshop and Illustrator.

• Online Sales for Computers, Computer parts and peripherals totaling over $2M in sales annually.• Worked with a variety of online sales channels including Volusion and eBay.• Managed payment solutions including Paypal and credit card processing.• Created custom reporting tools • Sourced new products and negotiated pricing.• Managed logistics including freight, warehouse ad shipping.• Partnered with USPS, UPS and Fedex to provide delivery option.• Built custom PCs to customer Specification.• Managed the customer Service TeamI started Silicon Assets in 2003 as a small home based business building and repairing PCs as well as providing parts locally in St. Petersburg, Florida. I sold products on eBay and by 2004 we had incorporated and opened a retail location in north St. Petersburg. In 2006 we had grown to over $2M in annual sales. I managed every aspect including sourcing product, transportation, warehousing, advertising, marketing, shipping and customer care. I managed both a web presence and the ebay presence along with various advertising strategies such as Google and specialized marketing tactics. I managed our web presence using the Volusion shopping cart and created integration with credit card processing and shipping tools such as UPS Worldship and Fedex Ship Manager. I worked with suppliers such as Tech Data, ASI , Kingston, Asus to negotiate the best pricing, and also worked with various suppliers to market end of life stock. I created a number of marketing strategies including a customer rewards program to ensure repeat business. I insured prompt delivery of products using USPS, Fedex and UPS shipping. In 2008 I created and marketed my own brand of computer memory after negotiating a contract with a manufacturer.

• Provide desktop support Win XP for all branches.• Support printer technologies• Manage Server 2000 and Exchange Server• Perform system administration and maintenance• Manage LAN / WAN Communications between 7 branches • Build and install PCs• Perform PC repair and maintenance• Implement and enforce Group Policy • Managed Avaya PBX phone system • Antivirus and Firewall Administration My responsibilities at Bay Gulf required that I provide 100% internal customer support with regard to systems, data and telephony operations over all aspects of the Information Technology department at both the corporate office as well as seven satellite offices. I was responsible for provided support for Desktop & Server Administration, Microsoft Exchange Server, and LAN & WAN communications. I was solely responsible for implementing a paperless solution at the credit union saving over $150k in annual costs and increasing revenue by decreasing research times. I also managed all facilities requests for the main branch in Tampa.

• Provide desktop support for the corporate office as well as branch offices.• Train on various software packages• Work directly with the development team to create company tools using Visual Basic for Applications.• Perform system administration and maintenance • Design and implement reliable backup systems• Perform PC repair and maintenance• Interface with internet providers to create connectivity between branch offices• Antivirus and Firewall AdministrationI started as a help desk employee but quickly was promoted to the IT Support manager role. My responsibilities were to work with corporate employees, project managers and field consultants to ensure that we properly maintained the systems and software we created in house to run a large scale commercial electrical contracting company. We created all our documentation for projects in house using Microsoft Office and Visual Basic For Applications (VBA). I not only managed 2 other employees but I also worked with the development team to identify and correct any problems with the software. I connected remote and field offices using DSL services.