Currently working for Optimale via Manual as a patient onboarding specialist.Using various CRM and IT platforms to liase between patients and clinicians to facilitate excellence in health care.Previously I was as a Quality Assurance Coach, NHS Pandemic Health Emergency Response Service - part of the operational management team. Checking C-19 Vaccine data records for accuracy & supporting staff to follow required protocols. Using a wide variety of IT platforms within a Quality Assurance Team to generate audit reports for senior management & commissioners. Highly experienced using a host of IT platforms including Adastra, Infinity, Excel and CRM tools.With coaching and training staff I have helped construct presentation and reference documents, and hosted live training calls, to help colleagues build skills and techniques to follow required data and security protocols and navigate challenging calls.In my previous work with the NHS 119 National Vaccination Service, the NHS T&T IAC campaign, and NHS Test & Trace T3 supporting T2, my personal Quality Control audits have all been scored at 100%.Extensive lead generation, negotiation and sales experience.I take responsibility and accountability of my own work whilst working in an unpredictable environment, often under pressure and to tight timescales. I understand the need to record accurately the information the client requests, whist keeping personal data confidential, working within the GDPR regulations.I have extensive experience of liaising with the public and negotiating with commercial clients. I have a flexible approach to working hours, and I am able to work late nights and weekends.Enhanced DBS cleared