Mark Farley Email & Phone Number

Greater Seattle Area

- Conduct interview door-to-door to complete required Census data- Remain polite and cordial when face with objections and successfully communicate the benefits of completing the data for the benefit of their local communities- Identified and addressed incorrect data to maintain accurate information on residents and addresses

 Trained new drivers to ensure safety and compliance with on time percentage. Scheduled drivers to make sure required shifts were always covered. Was available anytime to assist drivers or dispatch with any trip issues.

• Consulted customers on products and services to best meet their individual needs.
• Resolved customer concerns and complaints to reach a solution to ensure customer retention.
• Consistently meet goals for both customer satisfaction and calls answered.

• Assembled and printed contracts for preferred customers.
• Taking in person concerns from a variety of customers and providing instant solutions.
• Assisted other Agents and Representatives with questions on procedures.

Tulsa, Oklahoma Area

• Completed reservations for our VIP customers at an inbound call center.
• As a lead, assisted agents with questions, and also administered training for other agents.
• Handled escalated calls and worked with the customer to come to a favorable solution.

• Took inbound calls to assist customer with choosing and purchasing hotel reservations.
• Meet Sales Revenue Goals