Mark Federman Email & Phone Number

Scottsdale, Az

Glendale, Arizona

* Built the league from the ground up to include almost 250 families within 18 months.* Succeeded in selling numerous field sponsorships.* Designed a training program for coaches; created learning materials; conducted training sessions.* Built relationships with Glendale & Peoria school districts; Phoenix, Glendale, & Peoria Parks & Rec departments; and various community centers for the purposes of marketing and facility use. * Succeeded in growing the league 30%-40% every season.

Scottsdale, Az

Led a team of Account Managers in support of several Third Party Administrator clients. Used analysis & industry knowledge make consultative plan design recommendations. Worked with Clinicians to present clinical data to clients. Provided renewal and RFP support.Worked within an Account Services team to provide a high level of service for key customers. Established rapport and built relationships with client contacts at all levels. Conducted root cause analysis to provide custom solutions to clients for their benefit plan needs. Successful sales presentations led to numerous clinical & operational product sales, resulting in revenue growth.Created partnerships with high-level client contacts that resulted in overall client satisfaction, revenue growth, and client retention.

Effectively managed a team of up to 25 Account Managers. Maintained daily activities of team including, but not limited to, staffing, hiring, workflow, metrics, coaching/mentoring, performance planning, performance reviews, and career planning. Partnered with Human Resources management to handle discipline/personnel issues. Represented Account Services as ambassador to claims processing/development and mail services. Acted as a team resource; mentored peers; recommended process improvements to management.Used leadership, business communication, and mentoring skills to achieve client satisfaction, resulting in long-term retention of clients and promotion to Account Executive.

Provided high level of operational support to several strategic accounts. Successfully implemented new products and programs. Established rapport and built relationships with client contacts and colleagues. Conducted root cause analysis to provide solutions clients. Traveled with the Sales team to conduct presentations for clients and cardholders.Acted as a team resource; mentored Account Managers; recommended process improvements to management; served on committees. Successful in achieving overall client satisfaction, resulting in long-term retention of clients.Proven leadership, writing, project management skills resulted in promotion to the management team.