Mark Felcansmith Email and Phone Number
Mark Felcansmith work email
- Valid
- Valid
Mark Felcansmith personal email
- Valid
I have a proven track record of creating impactful products and services that delight customers and drive business outcomes. I am a strategic business partner, a design executive, and an advisor, with a commitment to advancing the practice of design in the world. I believe design can be a competitive advantage.Seeking out where design can deliver greater good, I make investments to help those brands and organizations create significant positive change. My passion is to create experiences that delight customers; earning their attention, admiration and trust. I'm a customer advocate, systems thinker, experience strategist. I draw inspiration from knowledge.The core of what I do is finding that sweet spot between business viability, technical feasibility, and customer desirability to ensure recurring, sustainable competitive advantage. Improving business outcomes and user experiences, researching to better understand and appreciate users’ needs, market opportunities, emerging technologies, and ideating designs to discover new ways of solving problems. I've helped Fortune 100 as well as start-ups across industries; Healthcare, Retail, E-commerce, Financial, Insurance, Customer Service and Call Center, Data Collection and Reporting, Out-of-hospital care, Procurement and Supply Chain Management, Business-to-Business transaction-based sites, Collaboration and Knowledge Management, Community and Social Media, Knowledge Exchange, Sales Force Effectiveness, Online Customer Self-Help/Self-Service, eLearning and Web-based Training.Specialties: - Human-centered Design- Horizontal Leadership- Design Management- Experience Strategy- Digital Transformation- Systems Thinking
Nagarro
View- Website:
- nagarro.com
- Employees:
- 1001
-
Principal Consultant, Design Strategy LeadNagarro May 2024 - PresentMunich, De
-
Strategic + Creative LeaderNeol 2024 - PresentLondon, GbNeol is a community-powered platform reimagining how creativity is organized with access to expert talent. As a Strategic + Creative Leader at Neol, my ambition is to spearhead real change through purpose, empathy and impact. -
Consultant | Design Advisor | Thought PartnerDesign Advisor 2020 - PresentAdvisory and consulting services on product + service strategy, design and development. Brand and market positioning. Facilitation of discovery, alignment and design workshops.
-
Design Leadership Forum MemberInvision 2019 - PresentNew York, Ny, UsAdvancing the practice of design leadership in the World. Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams. -
Global Director, Head Of User ExperienceResmed Mar 2021 - Jul 2023San Diego, Ca, UsResMed is a global leader in connected healthcare with millions of IoT enabled cloud connected medical devices for daily remote patient monitoring, with its hardware and connected software solutions treating and managing sleep apnea, COPD and other chronic conditions.I led the global UX practice of 40 team members, with 4 senior managers as direct reports, across North America, Belgium and Australia which included Experience Strategy, User Research, Product + Service Design, Behavioral Science, Content Strategy, Technical Communications and Design Ops teams. Successfully improving patient health and adherence through research, design, integrated AI/ML, and applied behavioral science. Provider solutions to enable remote patient monitoring and intervention management. Delivering across a complex cross-functional organization within a highly regulated industry for devices, masks, embedded software, digital and services that improve both patient and provider outcomes to help millions of people sleep, breathe and live better lives. Championed a comprehensive enterprise Design System rollout supporting a global product portfolio, international development staff, distributed design and product management teams contributing 65%-80% time savings on tasks.Sponsored product development operating model transformation, encompassing global teams, cross functional roles, strategic roadmap and tactical deliverables. -
Director, Head Of Experience DesignKohl'S Department Stores Feb 2015 - Aug 2020Menomonee Falls, Wisconsin, UsLed cross-functional teams of user experience designers, researchers, analysts, strategists in Milwaukee & Silicon Valley.Managed strategic end-to-end digital customer journeys across the brand ecosystem, driving a collective increase in transaction conversion and CSAT across digital channels.Modernized the omni-channel loyalty program, leveraging AI/ML and predictive user behavior modeling to grow membership.Led UX organization through operating model transformation to adopt agile and lean UX methodologies.Established the Conversational Commerce working group, setting brand standards for voice interface and chatbot persona.Partner closely with Product Management, Engineering, Merchant and Brand/Creative/Marketing organizations to help define and drive the experience vision for the portfolio programs. Actively direct a complex portfolio of products and services across Kohl’s digital ecosystem, Kohl’s Credit business and Kohl’s physical store operations. -
Director, User ExperienceWalgreens May 2011 - Jan 2015Deerfield, Il, UsDirected design and research engagements across Walgreens brand portfolio supporting their integrated customer experience retailing strategy; including customer-facing e-commerce, pharmacy, photo, omni-channel service design initiatives and strategic enterprise engagements to deliver successful associate, user and customer experience solutions. -
Program Director - Interaction 13Ixda Feb 2012 - Feb 2013UsProgram Director for the Interaction 13 Conference, the premier annual interaction design conference put on by Interaction Design Association (IxDA). -
Manager, User ExperienceSears Holdings Corp. Apr 2007 - Apr 2011Chicago, Il, UsPartner with Product Management and IT on defining strategic roadmaps and tactical execution for primary focus areas: search, browse, product details, cart, checkout, account/profile and global frameworks. Responsible for the design planning, platform enhancements, requirements definition, production and delivery of our core e-commerce sites: sears.com, kmart.com and the associated portfolio of brand properties. Support research and design of community sites; mysears.com, mykmart.com, and mobile sites sears2go, kmart2go, and social network and social commerce applications. Additional responsibility for managing and maturing the Research Practice, including primary research through Usability Lab studies, field ethnography, contextual inquiry, and direct observation through customer intercepts and shadow shopping. I actively led the growth of the User Experience Architecture department from 6 to 34 experience architects, taxonomists, and usability engineers through recruiting, training and mentoring. -
Manager, User Experience ArchitectureAllstate 2004 - Mar 2007Northbrook, Il, UsOwned strategic development and infrastructure build out for the User Experience Architecture Group as part of Allstate Financial Technology, Web and Integration Services. Strategist for the institutionalization and infrastructure build out of Allstate Financial Usability and User Experience practice. Conducted long-term strategic planning activities for programs focused on better servicing field agents, consumers, and customer service representatives.Allstate Financial
Mark Felcansmith Skills
Mark Felcansmith Education Details
-
Voltage ControlFacilitation -
Columbia College ChicagoLiberal Arts
-
Illinois State UniversityMusic Performance And Education
-
Sherwood Music ConservatoryMusic Performance And Education
Frequently Asked Questions about Mark Felcansmith
What company does Mark Felcansmith work for?
Mark Felcansmith works for Nagarro
What is Mark Felcansmith's role at the current company?
Mark Felcansmith's current role is Strategic Business Partner | Design Executive + Advisor | Product + UX Leadership.
What is Mark Felcansmith's email address?
Mark Felcansmith's email address is ma****@****hls.com
What schools did Mark Felcansmith attend?
Mark Felcansmith attended Voltage Control, Columbia College Chicago, Illinois State University, Sherwood Music Conservatory.
What skills is Mark Felcansmith known for?
Mark Felcansmith has skills like User Experience, Information Architecture, User Centered Design, Interaction Design, E Commerce, User Experience Design, Usability Testing, Usability, Strategy, User Interface, User Interface Design, Usability Engineering.
Who are Mark Felcansmith's colleagues?
Mark Felcansmith's colleagues are Veer Singh, Niharika Shakya, Manoj Sharma, Sri Sowmiya Rajan, Alok Sharma, Abhishek Raj, Anushka Sharma.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial