Mark Field
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Mark Field Email & Phone Number

Executive Director of Operations and Customer Service at Shepherds Bush Housing Group
Location: Arundel, England, United Kingdom 12 work roles 1 school
1 work email found @btinternet.com 1 phone found area 190 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email m****@btinternet.com
Direct phone (190) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Shepherds Bush Housing Group
Role
Executive Director of Operations and Customer Service
Location
Arundel, England, United Kingdom
Company size
70 employees

Who is Mark Field? Overview

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Quick answer

Mark Field is listed as Executive Director of Operations and Customer Service at Shepherds Bush Housing Group, a company with 70 employees, based in Arundel, England, United Kingdom. AeroLeads shows a work email signal at btinternet.com, phone signal with area code 190, and a matched LinkedIn profile for Mark Field.

Mark Field previously worked as Executive Director of Operations & Customer Service at Shepherds Bush Housing Group and Director of Customer Operations at Orbit Energy. Mark Field studied at St Andrews High School For Boys.

Company email context

Email format at Shepherds Bush Housing Group

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*@btinternet.com
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AeroLeads found 1 current-domain work email signal for Mark Field. Compare company email patterns before reaching out.

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Profile bio

About Mark Field

I am an experienced senior executive with a track record of delivering transformational change. With over 17 years’ experience in service and customer experience, I have held a portfolio of senior roles across customer operations, partnership management, consumer vulnerability and corporate strategy. With over 8 years experience reporting into Board level across different sectors I am confident engaging with broad stakeholder groups and regulators. My experience and strengths have enabled me to transform large teams and partner successfully with experts to design new processes and ways of working to optimise efficiency and productivity whilst transforming outcomes for customers. I pride myself on building trust with the teams I lead, setting them up with the right structure, strategy and clarity to deliver – with sustainable results.

Listed skills include Customer Service, Contract Management, Commercial Management, Operating Budgets, and 24 others.

Current workplace

Mark Field's current company

Company context helps verify the profile and gives searchers a useful next step.

Shepherds Bush Housing Group
Shepherds Bush Housing Group
Executive Director of Operations and Customer Service
Arundel, GB
Website
sbhg.co.uk
Employees
70
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Company profile
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12 roles

Mark Field work experience

A career timeline built from the work history available for this profile.

Executive Director Of Operations & Customer Service

Current
Shepherds Bush Housing Group

Chiswick, London, GB

Responsible for all operational delivery across housing management, customer service, leasehold management, responsive repairs and sales for c5,500 homes (15,000 residents) across west London.Key Achievements:- Increased repairs first time fix from 45% to c80% over a 9 month programme to drive operational excellence and embed lean operating procedures. As.

Jan 2021 - Present

Director Of Customer Operations

Orbit Energy

London, England, GB

Responsible for retail services across pre-payment and credit customers (55,000 residential customers).Key Achievements: - Implemented voice of customer strategy and operational analytics to identify key customer touchpoints requiring immediate improvement and cost to serve benefits - Delivered service improvements through promotion of self-service.

Feb 2020 - Dec 2020

Head Of Billing, Collections & Service

Southern Water

Worthing, West Sussex, GB

Responsible for the end to end service, cash and debt operation for 1.9m residential customers and revenues of £700m. Accountable for retail business strategy and operating model, customer service design and digital customer propositions.Key Achievements:- Led a programme of work which delivered a 70% reduction in bad debt, increased operational efficiency.

Nov 2016 - Nov 2019

Pensions Board Trustee

Southern Water

Worthing, West Sussex, GB

Jul 2016 - Oct 2017

Head Of Non Household Retail

Southern Water

Worthing, West Sussex, GB

Senior Lead responsible for the delivery of Southern Water’s business retail strategy.Successfully delivered a programme of activity to sell and migrate one of the first retail water customer bases of 100,000 customers, to Business Stream in readiness for the opening up of the retail market from April 2017.

Mar 2016 - Oct 2016

Head Of Customer Experience

Southern Water

Worthing, West Sussex, GB

Responsible for designing, implementing and improving the service experience customers receive from Southern Water by translating the brand and customer insight into processes, policies and ways of working which drive up customer satisfaction. Setup a customer experience transformation programme that focused on short term improvements and broader.

Jan 2015 - Mar 2016

Head Of Strategy & New Business

Southern Water

Worthing, West Sussex, GB

Responsible for developing and shaping strategic themes with the Executive Team and defining new business opportunities that drive revenue and brand growth.Developed a new Board strategy cycle to focus on broader strategic priorities.Mobilised the market reform change programme to prepare Southern Water for retail competition in 2017. Developed the.

Jun 2013 - Jan 2015

Supply Chain Manager

Southern Water

Worthing, West Sussex, GB

Jan 2013 - May 2013

Commercial Category Manager - Customer Engagement, Corporate Services & Fm

Southern Water

Worthing, West Sussex, GB

Apr 2012 - Jan 2013

Meter Reading Contract Manager

Southern Water

Worthing, West Sussex, GB

Sep 2010 - Apr 2012

Customer Contact Centre Line Manager

Southern Water

Worthing, West Sussex, GB

Jul 2005 - Apr 2010
Team & coworkers

Colleagues at Shepherds Bush Housing Group

Other employees you can reach at sbhg.co.uk. View company contacts for 70 employees →

CC Connar Cronin Connar Cronin Colleague at Shepherds Bush Housing GroupBrentford, England, United Kingdom, United Kingdom View → NE Nadia El Sayed Nadia El Sayed Colleague at Shepherds Bush Housing GroupLondon, England, United Kingdom, United Kingdom View → AM Amanda Maginn Amanda Maginn Colleague at Shepherds Bush Housing GroupLuton, England, United Kingdom, United Kingdom View → KW Kylen Williams Kylen Williams Colleague at Shepherds Bush Housing GroupKensington, England, United Kingdom, United Kingdom View → GR Gavin Rodgers Gavin Rodgers Colleague at Shepherds Bush Housing GroupKingston Upon Thames, England, United Kingdom, United Kingdom View → MH Martin Hurst Martin Hurst Colleague at Shepherds Bush Housing GroupLondon, England, United Kingdom, United Kingdom View → MA Michael Adeniji Michael Adeniji Colleague at Shepherds Bush Housing GroupKensington, England, United Kingdom, United Kingdom View → TM Taher Mohammed Taher Mohammed Colleague at Shepherds Bush Housing GroupLondon, England, United Kingdom, United Kingdom View → CB Colleen Barnett Colleen Barnett Colleague at Shepherds Bush Housing GroupGreater London, England, United Kingdom, United Kingdom View → JK Joe Karrass Joe Karrass Colleague at Shepherds Bush Housing GroupGreater London, England, United Kingdom, United Kingdom View →
1 education record

Mark Field education

  • St Andrews High School For Boys
    St Andrews High School For Boys
FAQ

Frequently asked questions about Mark Field

Quick answers generated from the profile data available on this page.

What company does Mark Field work for?

Mark Field works for Shepherds Bush Housing Group.

What is Mark Field's role at Shepherds Bush Housing Group?

Mark Field is listed as Executive Director of Operations and Customer Service at Shepherds Bush Housing Group.

What is Mark Field's email address?

AeroLeads has found 1 work email signal at @btinternet.com for Mark Field at Shepherds Bush Housing Group.

What is Mark Field's phone number?

AeroLeads has found 1 phone signal(s) with area code 190 for Mark Field at Shepherds Bush Housing Group.

Where is Mark Field based?

Mark Field is based in Arundel, England, United Kingdom while working with Shepherds Bush Housing Group.

What companies has Mark Field worked for?

Mark Field has worked for Shepherds Bush Housing Group, Orbit Energy, and Southern Water.

Who are Mark Field's colleagues at Shepherds Bush Housing Group?

Mark Field's colleagues at Shepherds Bush Housing Group include Connar Cronin, Nadia El Sayed, Amanda Maginn, Kylen Williams, and Gavin Rodgers.

How can I contact Mark Field?

You can use AeroLeads to view verified contact signals for Mark Field at Shepherds Bush Housing Group, including work email, phone, and LinkedIn data when available.

What schools did Mark Field attend?

Mark Field studied at St Andrews High School For Boys.

What skills is Mark Field known for?

Mark Field is listed with skills including Customer Service, Contract Management, Commercial Management, Operating Budgets, Project Planning, Contract Negotiation, Performance Management, and Procurement.

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