Mark Figley Email & Phone Number

Chicago, Illinois, United States

Villa Park, Illinois, United States

· Recording customer’s issues with their vehicles and facilitating repairs· Pricing out quotes on repair work for customers· Assisting mechanics in finding ideal solutions to customer’s problems· Manage mechanics so all work is done in an efficient manner· Explaining necessary repairs to customers in a concise and informative way

Oak Park, Illinois, United States

· Lead servers, bartenders, and support staff in operating the brew pub and providing an excellent experience for guests· Work with the rest of the management team to determine how best to operate the brew pub· Open and close restaurant, including balancing cash drawers and recording earnings· Work with kitchen staff to ensure all food orders are promptly and correctly fulfilled· Coordinate guest reservations

Glen Ellyn, Illinois, United States

· Responsible for providing excellent service to restaurant guests by establishing friendly relationships and anticipating customer needs.· Helped customers navigate food and beer menus and help resolve any questions or concerns that they may have.· Worked as a team player by assisting the rest of the staff with hosting, bussing tables, running food, and bar backing duties.

Roselle, Illinois, United States

· Provided guests with authentic craft brewery experience by informing guests about the beer we served.· Ensured customers received quick and responsive service in a friendly and professional atmosphere.· Trained all new servers to pre-determined standards, including operating the draft system, using the POS system, basic serving etiquette, checking guests for valid IDs, and closing procedure. · Coordinated other servers and bartenders when on shift, changed kegs, helped food vendors and musical acts set up.· Opened and closed the taproom for business and balanced the cash drawer at the end of the night.· Represented the brewery at festivals and events both locally and nationally.

Normal, Illinois, United States

· Managed and assisted employees during shifts, opened and closed the theatre, and reported box office revenues.· Assisted theatre director in training new employees and volunteers· Helped plan events both internally and for those wishing to rent out the theatre.· Co-hosted a film school series with an Illinois State University film professor.

Normal, Illinois, United States

· Assistant directed, stage managed, and designed sets for a children’s summer theatre camp.· Helped other councilors teach and conduct young performers in rehearsing and performing two musicals each summer.· Helped develop an online presence for the camp by creating and running a YouTube page to host rehearsal material, as well as a comprehensive email list to keep parents informed.

Bachelor'S Degree, Human And Educational Services

Activities and Societies: Phi Mu Alpha Sinfonia, Best Buddies at Illinois State

Certificate Of Completion, Business Administration And Management, General

· Coursework included social media marketing, front of house management, food and beer pairing, and general craft beer knowledge.