Responsible for the IT Infrastructure and Operations for the Americas region. This includes the regional data centre and 7 offices.Line management of the US 2nd line team and US Service Desk Management covering for the End User Support Manager during vacations. Working closely with the 3rd line teams based out of Belfast (including Network, M365, End User Compute, DMS). Information Security Champion for the region.

Ensuring IT services delivered from Belfast to the US are of the highest quality and are consistent with service delivery guidelines/procedures.Responsible for the appropriate prioritisation and delivery of projects, fixes and changes to the Americas Region.Working closely with the management team in the US to identify trends and progress any investigative or remediation activities.

Responsible for the IT Infrastructure and Service Delivery, procurement, policies and procedures. Moved Fisher Meredith's office from Kennington to High Holborn and migrated the majority of the IT Infrastructure to a cloud provider based upon Citrix.

Responsible for the IT Infrastructure and Service Delivery, procurement, policies and procedures. Evaluated Business Continuity options and presented cloud based option to the members which was accepted. Moved telecoms providers and negotiated migration from old telecoms providers for leased line, fixed line and mobiles. Rolled out MDM and iPhone refresh across the firm replacing Blackberry devices.

Responsible for IT infrastructure services across 13 sites in the UK, defining IT strategy and budget, negotiation and management of outsourced contracts, tendering and managing external suppliers for fixed and mobile phones and project management of IT based projects.

Responsible for IT across 9 offices in Europe and the US for 200 users, service delivery - desktop support services – line management of 2 staff on site in New York and London.