Mark Fishpool

Mark Fishpool Email and Phone Number

Major Incident and Problem Manager @ XMA
Nottingham, GB
Mark Fishpool's Location
Nottingham, England, United Kingdom, United Kingdom
Mark Fishpool's Contact Details

Mark Fishpool personal email

About Mark Fishpool

An experienced IT Manager with team leadership, ITIL, PRINCE2 skills and multi-site, multi-territory IT Infrastructure knowledge.An effective communicator, negotiator and efficient time manager with a longstanding proven record of successful implementation of change whilst keeping well within budget expectations and timeframes.

Mark Fishpool's Current Company Details
XMA

Xma

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Major Incident and Problem Manager
Nottingham, GB
Website:
xma.co.uk
Employees:
639
Mark Fishpool Work Experience Details
  • Xma
    Major Incident And Problem Manager
    Xma
    Nottingham, Gb
  • Xma
    Major Incident & Problem Manager
    Xma Jan 2023 - Present
    Nottingham, England, United Kingdom
  • Allen & Overy
    It Operations Manager - Americas
    Allen & Overy Jan 2020 - Nov 2022
    Belfast, Northern Ireland, United Kingdom
    Responsible for the IT Infrastructure and Operations for the Americas region. This includes the regional data centre and 7 offices.Line management of the US 2nd line team and US Service Desk Management covering for the End User Support Manager during vacations. Working closely with the 3rd line teams based out of Belfast (including Network, M365, End User Compute, DMS). Information Security Champion for the region.
  • Allen & Overy
    Usa Service Manager
    Allen & Overy Jul 2017 - Jan 2020
    Belfast, United Kingdom
    Ensuring IT services delivered from Belfast to the US are of the highest quality and are consistent with service delivery guidelines/procedures.Responsible for the appropriate prioritisation and delivery of projects, fixes and changes to the Americas Region.Working closely with the management team in the US to identify trends and progress any investigative or remediation activities.
  • Fisher Meredith Llp
    Head Of It
    Fisher Meredith Llp Jul 2014 - Sep 2016
    London, United Kingdom
    Responsible for the IT Infrastructure and Service Delivery, procurement, policies and procedures. Moved Fisher Meredith's office from Kennington to High Holborn and migrated the majority of the IT Infrastructure to a cloud provider based upon Citrix.
  • Maxwell Winward Llp
    It Manager
    Maxwell Winward Llp Dec 2013 - Jun 2014
    London, United Kingdom
    Responsible for the IT Infrastructure and Service Delivery, procurement, policies and procedures. Evaluated Business Continuity options and presented cloud based option to the members which was accepted. Moved telecoms providers and negotiated migration from old telecoms providers for leased line, fixed line and mobiles. Rolled out MDM and iPhone refresh across the firm replacing Blackberry devices.
  • Malcolm Hollis Llp
    Head Of It
    Malcolm Hollis Llp Jun 2008 - May 2013
    London
    Responsible for IT infrastructure services across 13 sites in the UK, defining IT strategy and budget, negotiation and management of outsourced contracts, tendering and managing external suppliers for fixed and mobile phones and project management of IT based projects.
  • V2 Music Group Ltd
    Head Of It
    V2 Music Group Ltd Aug 2002 - Feb 2008
    London, United Kingdom
    Responsible for IT across 9 offices in Europe and the US for 200 users, service delivery - desktop support services – line management of 2 staff on site in New York and London.

Mark Fishpool Skills

It Strategy Outsourcing Technical Support Budgets Team Leadership Business Analysis Stakeholder Management Windows Project Management Firewalls Change Management Risk Management Leadership It Service Management

Mark Fishpool Education Details

Frequently Asked Questions about Mark Fishpool

What company does Mark Fishpool work for?

Mark Fishpool works for Xma

What is Mark Fishpool's role at the current company?

Mark Fishpool's current role is Major Incident and Problem Manager.

What is Mark Fishpool's email address?

Mark Fishpool's email address is mf****@****ail.com

What schools did Mark Fishpool attend?

Mark Fishpool attended University Of Manchester - Institute Of Science And Technology.

What are some of Mark Fishpool's interests?

Mark Fishpool has interest in Travel And Music, Cricket, Badminton, Sport.

What skills is Mark Fishpool known for?

Mark Fishpool has skills like It Strategy, Outsourcing, Technical Support, Budgets, Team Leadership, Business Analysis, Stakeholder Management, Windows, Project Management, Firewalls, Change Management, Risk Management.

Who are Mark Fishpool's colleagues?

Mark Fishpool's colleagues are Stuart Cheyne, Andy Halpin, Brendan W., Sydney Lambert, Anna Brygola, Summa Osimeh, Burnell Carol.

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