Mark Fleckenstein Email & Phone Number

• Lead a team of field service professionals providing contracted medical waste removal in the Midwest (WI, MN, and IL)
• Oversee hiring and training of the service team
• Develop, revise, and implement processes to better support the growing customer base
• Interact with facility management to drive quality, future development, and cost savings
• Provide project management for new customer installations

• Directed a knowledgeable regional technical service team providing product support to customers from OEMs to end users
• Created, implemented, and managed a successful technical product training program o Built a network or knowledgeable distributors, OEMs, and service dealers o Decreased the volume of customer product issues o Increased.
• Led an application engineering team to support product use and troubleshooting
• Facilitated communication with global brands to coordinate product support

Cudahy, WI

• Effectively managed daily operations of a dedicated service and warranty team to support global customers
• Developed and facilitated training programs for external and internal customers
• Coordinated cross-functional teams to resolve complex customer issues
• Directed the activities of technicians and contract personnel to meet the needs of the global customer base
• Negotiated product warranty solutions and settlements to close customer claims

Cudahy, WI

• Facilitated the review of quality processes throughout the organization to improve flow and reduce cost
• Managed the NCR process to increase quality and decrease waste
• Identified and implemented inspection hold points to comply with B31.5 and B31.3 codes
• Engaged suppliers to decrease product quality concerns
• Improved and developed quality processes to increase customer value

Brookfield, WI

• Developed and managed the ISO:9002 Quality Program
• Coordinated a team of 30 + employees to meet production schedules

Waukesha, WI

• Operated a small specialty refinishing business