• Effectively coached and developed CSR’s new hire training groups• Led employees and gained their commitment for the flawless execution of T-Mobile’s Un-carrier strategy• Provided one on one assistance and feedback to new hires.• Developed knowledge of customer service operations, new hire training, and continuing education training• Responsible for training of over 150 employees for 36 Company owned T-Mobile locations.• Assisted in the complete onboarding process with HR including processing background Checks, and employee new hire paperwork• Designed and executed the company's Employee Handbook for HR.

• Wholesale Field Account Manager for 100+ T-Mobile Prepaid Dealer locations in the Chicagoland area.o 8 locations being exclusive T-Mobile Simply Prepaid locations• Sold SIM cards and activation kits to dealers and made sure each location were updated on promotional products and services with T-Mobile, GoSmart Mobile, & Univision Mobile Prepaid.• Searched out new potential dealers- registered and completed their onboarding process; included PreCash setup, and activating their Dealer Codes to start selling T-Mobile Prepaid products and Plans.

• Support T-Mobile SMB / MID MARKET Team with on-site implementations, customer support & training.• IT support consisting of setting-up and troubleshooting issues with network computers, printers, and routing devices to help improve efficiency• Dealer support in DeKalb, Chicago, Elmhurst, and Palatine Locations, consisting of on-site B2B Training &Technical demonstrations of new devices.• Maintained great customer relations with T-Mobile Business customers, providing support including billing issues, upgrades, training on software/devices & technical support• Consistently stay connected with T-Mobile business customers accounts• Ran RPA’s to ensure each account was on the most effective plan possible

• Sold T-Mobile, Sprint and Nextel products and services• Worked closely with customers to focus on their specific wireless needs