Mark Folkers Email & Phone Number

Toronto, Canada Area

RBCI is a fast growing Insurance Company - Heavily invested in Training & Developing Top Talent.Service clients every day in a metric driven sales and service environment. Promote the company brand positively (communication & marketing), repair broken service relationships (retention), resolve customer issues promptly (customer service), and negotiate new business and account upgrades (sales). Qualify and recommend client insurance solutions, calculate premiums and confirm method of payment. Identify and promote referral opportunities to other lines of business. (referrals) Complete front-line underwriting of Home and Auto insurance policies.- Received appreciation by the Team Manager for providing great customer service at first point of contact. - Build rapport with new clients and strengthen existing client relationships, in order to establish a thriving client network, working on sales force database and sales software.- Develop a complete understanding of client's needs and deliver solution, advice, and recommendations accordingly- OTL Licensed Insurance advisor to consult and bind insurance policies.- Advised clients on automobile and property insurance needs. - Handled service and sales calls to ensure the maximum level of service for new and existing clients. - Always treat clients with courtesy and respect- Determined client needs to understand coverage goals and provide customized solutions. Client focused - Contribute to the client experienceMeet personal and team sales plan and revenue objectivesAdvise, Service and Sell Insurance solutions that meet prospective clients needsAccountable to identify cross sell and referral opportunities, collaborating with sales partnersAccountable to ensure due diligence of procedures, process, regulatory complianceDemonstrate commitment to team work by coaching, mentoring and assisting colleagues

Toronto, Canada Area

Highlights:- Top salesperson in corporate sales upgrades- Leadership Award- Communication AwardResponsibilities:Call center sales outbound calling using Avaya dialer system.Call center blended inbound and outbound customer service experience expert.Leadership in dispute resolution, client retention, and delivering great member experiences.Process improvement and change management exposure on a sales team.AXIS CRM Database exposure, SAP interface user tester.

Sales in a team environment, prospecting, negotiation, and closure of large retail billiard sales.Retail management, merchandising, store maintenance, cashiering, stocking, inventory replenishment, receiving stock, sales, customer service, people management.

Toronto, Ontario, Canada

Insurance and investments review - Life Health and Wealth StrategiesProspecting, Marketing, Obtaining Referrals, Proposal Creation, Personal Sales Closing. Provided Administrative support and teamwork with company advisors.

Toronto, Ontario, Canada

Corporate Executive Sales, Client Acquisition.Communication and Relationship Building.Travel Liaison and on-site conference guide.

Kingston

Queen's Business Consulting

Kingston

Ran the business strategy simulation for the commerce business program for 3 years.Presented the Simulation, Held class tutorials, provided one-on-one student coaching.One of the most enjoyable experiences of my life.