Working within the test function at Royal Mail, I am currently Test Manager for multiple projects.• Working closely with business to deliver UAT for supplier delivered solutions• Requirements analysis and risk assessing• Authoring Testing Artifacts i.e. Master Test Plan, test level plans• Estimation• Defect Management - Managing the defect lifecycle, report and escalations. Defect reporting• Supplier Management - Royal Mail is supplier driven, working heavily with variety of suppliers is a key part of my role.• Test Reporting - Daily, weekly and end of project reporting. Also any senior stakeholder ad hoc requests• Supporting Project Management - Support any project delivery role, working as a team supporting each other is key and a valued skill set I bring to this and any role. • Mentoring - Being there for any support that my peers may require

In Feb 2021 I was permanently recruited to the position of Test Manager due to my performance as Test Lead, where my roles and responsibilities remained the same, it was a confidence boost that Minster Law executive team created this role to keep me in position. July 2021 I was promoted to Application Delivery Manager after the existing Application Delivery Manager became the solution architect, this also promoted me to the Minster Law Leadership Team. This was a surprise, but a welcome one. It was going to push me in different directions as I would be responsible for both Development and Testing at Minster Law. I was responsible for all staff in Dev and Test, and I have 14 direct reports. • Project Planning and resource allocation across Dev and Test• Supplier management and onboarding• Ensuring monthly 121’s and appraisals are done• Being a leader and not a manager• Collaboration within workshops• Responsible for all hiring requirements for Dev & Test, (.NET, Scrum Master & Senior Test Leads)• Reporting direct to the Executive team on Project progress and developments• Supporting set up of multi-disciplined teams for project deliver. • Ensuring Show and tells are set up to display project progress in timely intervals

I started at Minster Law on a 12-month FTC contract to cover maternity leave. My role was Test Lead/Test Manager and was a very hands one role. Responsible for a small test team that was made up of testers that had come through the business. During my time there and having a strong quality background I immediately worked on installing processes and documentation that was non-existent. • Authoring test documents which included but not limited to Test Strategy, Test Policy, Defect • Authoring Training packages for Test to be used in Minster’s training Academy• Management process• Estimation meetings for project scrums• Mentoring junior members of the team• Ensuring best practice was followed with a quality first mindset• Raised Health check and Automation RFP to take Minster to an automation first mindset• Delivering multiple projects either by myself or with the team that I hadTechnology used: ProClaim & .NET

Director of my LTD Company that offers Test Management services provided by myself.

Working at Defra was not only a rewarding but challenging role that covered Brexit activities for Defra under Imports & Exports. Dealing with, to start UAT test activities for Imports under Defra, managing a team of testers to ensure that UAT test activities are complete and to an acceptable ‘go live’ standard. Later on, I then took on additional responsibility for Exports where I worked with a new appointed Senior Test Analyst to plan first stage of UAT. • During my time at Defra, I personally handled and/or delivered:• Managing a team of Senior Test Analysts & Test Analysts working on Imports & Exports at Defra. • Process Improvement, detailing 'As is process and detailing proposed 'to be' • Ensuring all future work covered from a UAT perspective. • Senior stakeholder management and project reviews. • Managing a managed service model • Formulating Test Policy, Strategy and signing off Test Plans from test teams and PIDS from Project Managers.• Worked on draft Test Plans for projects, to allow Senior Testers to fill in detail once known.• Wrote Test Policy as was missing when I startedI enjoyed my time at Defra, it helped me not only improve and work on my Test Management under a contract, but also working with Senior Stakeholders. I was a work stream lead (for Test) so as a result I was also part of programme planning, workshops and working with a variety of Stakeholders not only at Project/Programme level but also Civil Servants.

Recruited at a Test Consultant level, I have worked on a variety of accounts listed below both hands on and hands off test management roles. During this time, I have been promoted twice to Senior Consultant known as QA Lead after restructure and then QA Manager. I have gained and fine-tuned very valuable skills working for a test consultancy, Networking, stakeholder management especially at senior level. Managing 3rd parties and working with a large offshore model (up to 130 resources reporting into me).Clients - Npower/Innogy, Rank Group, PXTech, BAE, Markel Insurance and Ovo Energy• Roles were QA Lead & QA Manager both hands on and hands-off roles • Creating and maintaining test cases and test scripts, creating appropriate sign off documentation for Product Managers.• Execution of test scripts and documenting results in Test Management tool• Have not only followed a pre-defined defect process but have also created several defect management processes in companies that I have been placed at.• At Npower I was QA Lead for maintenance releases also Lead for production Incident. • Managing a team of circ. 22 onshore consultants and directly 17 landed offshore resource, but also indirectly the full offshore team which was appx 100 Testers based in Pune.• As release QA Lead, responsible for guiding our leads to deliver multiple projects (avg. 60+) during Innogy release windows. These were small to large scale projects providing multimillion pound benefits to Innogy/Npower.• Directly responsible for delivery of average 270 production Incidents per release. (avg. 8 weeks) • Stood in as Defect Manager when required in every release. • Test reporting, preparing, and presenting test exit packs to senior stakeholders• Primary contact for programme group and senior stakeholders at Innogy. • HP ALM administrator – designing and maintaining the ALM project for the implementation (non-workflow)• Defining Test Strategy/changes to existing strategies

Test Lead/Quality Assurance Lead- Responsibility of around 120 offshore resources using a flex model (direct and indirect) - Also directly responsible for appx 15 onshore resources (Testers & Test Leads)- Incident management- Lead for delivering high volume of fixes into live production systems within release life cycle.- Managing medium to large change projects- Lead in delivering quality assurance measure to projects and test as a whole- KPI creation and measurement for test progress enhancement.

Test Lead - Responsibility of around 40 offshore resources using a flex model- Lead for delivering high volume of fixes into live production systems within release life cycle.- Managing medium to large change projects

Part of a small test team that forms part of the worldwide research & development division of Synectics Systems. Responsible for testing our main flagship product. This software is bespoke and custom to Synectics and is developed 100% in house with no external influences except from customer requirements who purchase or invest in our company. Working within a sector leading company testing with the latest hardware, my main responsibilities have consisted of• Creating and maintaining test cases and test scripts, creating appropriate sign off documentation for Product Managers.• Configuration of hardware which includes re imaging of PC’s, software installation on servers and clients• Upgrading software whilst also testing installers built and used within Synectics • Configuration of software through either front end GUI or via editing config XML files• Responsible for defect management for Synergy 3 software.• Advising of process improvements based on previous experience, offering advice and support.• Responsible for holding twice weekly test progress meetings with Director of Operations and stakeholders, highlighting known issues with prioritisation assigned.• Putting forward system change recommendations along with supporting statements & justification.

Support Testing teams with refining process aligned to the Testing Model. Enhance the quality of Projects delivered to core systems.Upskilled on HP ALM11 & performance Centre• Created Quality Assurance Readiness Review (QARR) Checklist based on our IS Operating Model, ensuring quality in each decision point is acceptable;• Facilitated QARR sessions with projects. Reported any problematic areas on the projects to senior management;• Reviewed and recommended changes to existing processes & key documents used in Test phases. Introducing standards on version control;• Creating relationships with IS teams promoting awareness & driving around the importance of Quality and how the Quality Assurance Team can help;• Consolidated weekly test reports for Senior Management and implement an improved way of cross project reporting;• Stakeholder communication on risks & issues documented on version controlled RAID document.• Gained Project Management Experience, ensuring quality and decision point gates were adhered too

•Worked in both Agile & Waterfall testing methodologies;•Worked with SAP systems for 8 years in total, (8 years end user & 4 years testing);•High level of understanding in capturing and managing requirements also ensuring they are verified and baselined. Creating product backlogs which formed part of the sprint backlog;•Planning and managing Test Phases utilising resources available; creating & maintaining test scripts/scenarios, data preparation and test execution functional, FIT & E2E test phases;•Responsible for 8 Test Analysts, supporting them with their daily activities & training needs;•Designed and implemented a new Defect management Process;•Creating daily/weekly Test progress reports detailing status of Project, allowing decisions to be made accurately;•Facilitating daily scrum meetings, discussing progress, issues and escalating if required i.e. environment issues resolved quickly to reduce downtime in test phases;•Identify issues with current processes and suggest improvements with supporting design;•Identified key risks & issues are highlighted and documented, maintaining a risk log;•Worked closely with Product Owner’s, Developers to ensure requirements were delivered;•Designed and delivered several concept UI’s for business processes ensuring requirements were delivered according to the user specs. Presenting them to Stakeholders;•Created PowerPoint & Visio presentations throughout Projects and facilitated Show ‘N Tell sessions to IS Leadership Team & Business stakeholders;•Pilot support during the project warranty period, ensuring issues were identified, raised and resolved between the business and IS;•Understanding of Automation testing and working closely with Automation lead to ensure Test Scripts can be automated•Lead Role on Release Centric Test team, testing all projects as one. Raising gap defects to form change requests;•I have strong desire in Quality Assurance ensuring minimum standards are met and adhered to;

Wrote high level requirements, breaking these down into deliverable User Stories & Acceptance Criteria, and maintaining them on a version controlled Product Backlog. Functional Regression Testing (FRT), Functional Integration Testing (FIT) & End to End Testing (E2E) for business sign off.

Handling high level complaints and complex industries quiries. Compliance with Ofgem regulations. High standard in customer service