Mark Fowler Email & Phone Number

Boston, Ma, Us

Newton, Massachusetts, Us

Arlington, Virginia, Us

Responsible for all aspects of Global IT Infrastructure Strategy, Operations, Security and Support for an international, multi-company organization. Built and led a cohesive, highly engaged team of IT Professionals dedicated to delivering exceptional services to a diverse set of business units as a shared service supporting over 1,000 employees and contractors worldwide.● Transformed IT Infrastructure services and delivery from legacy model of in-house hosting and minimal collocation, successfully adopting and implementing a Cloud-first SaaS/IaaS model, creating flexibility and agility to meet evolving business needs.● Migrated self-hosted and collocated data centers to a combination of Private and Public Cloud services, delivering Infrastructure-as-service and partnering with a Managed Service Provider (MSP) for daily operations support. ● Led the successful migration of 11 business units with 1000 employees to a common Infrastructure platform for Directory, Messaging, Single Sign-on (SSO), Enterprise Cloud File Sharing and Collaboration, Web conferencing, Voice and Data communications.● Redesigned global network, implementing an SDWAN solution to replace MPLS, improving overall service delivery and application performance while lowering forecasted yearly WAN costs by 70%.● Led IT Change Advisory Board to ensure strong Change Management practices were adhered to with all changes being properly represented to CAB, well documented, and properly vetted prior to approval and implementation.● Expanded Infrastructure function to include the Service Desk and Client-facing Virtual Learning support teams. Drove Customer Satisfaction ratings to a consistent 97% monthly average maintained for the most recent 15 months.● Created and managed strong, lasting partnerships with key vendors to provide the flexibility in terms of service needed to match the changing needs of the organization.

Randolph Afb, Tx, Us