Mark Franks Email & Phone Number

Oklahoma City, OK, US

Oklahoma City, Oklahoma, United States

• Provides timely technical assistance to in-office and remote BOK Financial workforce regarding various hardware and software applications, in addition to performing IT-related IMAC (Installs, Moves, Adds, and Changes).
• Configure, troubleshoot, install, repair, and resolve issues on various information technology hardware and software applications, including laptops, desktops, peripherals, mobile devices, servers.
• Manage IT hardware assets according to policy and established procedures.
• Lead the IT Client Service effort in moderately complex projects, deliverables, and tasks to support IT Client Services and cross-functional projects.
• Maintain a positive professional relationship with BOK Financial workforce.
• Coordinate with 3rd party technical support vendors as required to drive problem resolution and manage contracting efforts to ensure network connectivity. Hold vendors accountable to respond and remediate problems or.

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

-Alert management to emerging trends in incidents.-Ensure Help Desk Technician – Tier I are answering incoming requests to the Store Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.-Document all pertinent end user identification information, including name, store, contact information and.

Edmond, Oklahoma

- Maintain and troubleshoot state-of-the-art classroom multimedia information systems- Maintain and deploy campus computer labs and troubleshoot issues with systems- Assist campus faculty and staff regularly with systems through telephone and face-to-face interactions- Repair, re-image, and replacement of Dell PC clients, as well as inkjet, laser, and.

Midwest City, Oklahoma

- Configure student e-mail accounts and perform over-the-phone troubleshooting- Maintain office PCs and large-scale copy and print machinery- Assist with planning and scheduling of student leadership events- Assist faculty and staff with Cisco phone configuration and basic troubleshooting- Answer questions, troubleshoot, and report issues regarding the.