Mark G. Email & Phone Number

United States

Responsible for the maintaining of Opex robotics at assigned warehouse. Assist and advise onsite maintenance technicians with training and instruction on how to repair and maintain Opex equipment and Cognex systems. Report numbers and statistics to management on a daily basis. - Install, maintain, and repair complex automated systems, including robotics, conveyors, and industrial machinery- Perform routine and preventive maintenance on equipment to ensure optimal performance- Troubleshoot and diagnose issues with electrical, mechanical, and computer systems- Program and modify PLCs to improve system functions and efficiency- Work closely with other technicians and engineers to ensure successful project completion- Document all work performed and maintain accurate records of equipment maintenance and repairs

United States

Maintaining equipment for major financial and retail clients. Troubleshooting Finical robots ATM /iTM ( NCR, Diebold, Wincore) PoS systems and infrastructure. Pos,( monitors, scales, scanners, printers, registers) Self-Check out terminals Printers, Servers, switches, UPS.

Hampton Roads, Va & Northeastern Nc

Maintaining break fix for major retail clients. Troubleshooting PoS systems and infrastructure. Types of equipment worked on: Pos,( monitors, scales, scanners, printers, registers)Access points, Food service scales, Self-Check out terminals (highly knowledgeable with NextGen, Genesis, NCR, and all devices associated) , Printers, Catalina systems, Servers, switches, UPS. Excellent driving record.

Norfolk, Virginia Area

Accountable for all internal IT and Hosted server environment. I solely manage 22 physical hosted servers running Windows Server 2008, 2012 with several instances of SQL on each. Each instance had between 1-7 databases. Responsible for the maintenance of the servers, connectivity, and security. Other duties include but not limited to; • Configuration of SQL servers• Configuration of various PoS systems to SQL db• Setting up FTP for syncs • Setting up accounts for internal new hires (Access codes, Office 365, Teamviewer, VoIP, FreshDesk,)• Responsible for the maintenance of internal employee computers.• Responsible for the maintenance of all VMs on 4 HyperV servers. (about 35)• Assist Support when call volume is high. • All windows troubleshooting.• New PC setup• Ordering hardware• Administration of internal IT accounts and systems• Assist client in SQL configuration and troubleshooting of their internal systems• Solely developed internal policies. (Data Classification Policy, Data Disposal Policy, Disaster Recovery, Information Risk Acceptance Process, Physical Security Policy, After hours support Policy)• Started the implementation of a Knowledge base.

Chesapeake

IMS Health: Allergan, Actavis, Forest Labs PharmaceuticalsAugust 2014 to PresentGlobal Service Desk CSR Analyst Tier I /Tier II SupportResponsible for administrative tier 1 & 2 support for Actavis/ Forest Labs employees and contract hires (Doctors, Research Scientist, Sales Reps, Pharmacist, Managers, and Human Resources). Exchange Password resets, Administrative site support to: Mobile Iron, MUSE, Pedagogue, Inform, Veeva CRM/ iRep, Via Online, SalesForce.com, Compliance Wire, Dameware Remote Access, Bomgar remote, Cisco WebEx, VDI, VMware. iMediData, Maas360, CTMS, Cisco Voice mail configuration, VOIP, Intercall RAAS/Edocs admin, RSA Token Configuration and admin. Deploy software through Alteris, AD and Marimba Tuner. I also handle Blackberry configuration, Outlook configuration, and iPad configuration. Offering support to solve client inquires and tutoring them on how to use software and machines with step by step walkthroughs. Documenting steps taken to resolve client issues and escalating when necessary with tickets through Remedy, Service-Now, and Clarify software. Also trouble shoot printer issues as well as order hardware for clients.

Associate Of Arts And Sciences (Aas), Information Technology

Education record