Windows 10 OS Administration | Microsoft Office 365 | Microsoft Exchange Server Design/Admin Windows PowerShell Scripting | Network, Mobile & Cisco Technologies | Enterprise Smartphone Administration | Linux Administration | SQL and A+| Exchange Admin Centre | Active Directory Configuration | Inventory and Asset ManagementTechnical Support• Install and configure computer hardware and software systems, including updates, changes, testing, maintenance, monitoring, data transfers and user onboarding and offboarding• Manage and troubleshoot desktops and laptops running Microsoft Windows• Setup, delete, change and monitor accounts and their access to privileges• Maintain internet connections and firewalls, and monitor security tools responding immediately to security or usability concerns; understanding of security and ethical hacking• Diagnosis and resolve technical hardware and software issues; document resolutions• Understanding of how-to setup and manage Microsoft Exchange Server, user accounts, mailboxes, backup, security and file restore; document network configuration details• Knowledge of how to manage end user network and local printer problems, email, internet, VPN and local-area network access problems • Ability to provide direction to users to help them trouble shoot issues inline with company procedures• Can follow company processes with respect to escalating priority issues or security concerns• Knowledge of performing system maintenance on IT equipment such as network switches, routers, stabilizers, system printers, scanners, inverters• Can ensure compliance with company privacy policies and procedures, and data safety plans