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Managing a team of 4 other surveyors and estimators. Monitoring that the company provides accurate and detailed information to clients, including cost and policy liability.Ensuring service levels and KPIs are maintained at all times.Surveying sites up to £250,000.Project Managing sitesEnsuring customer focus is maintained at all times.Auditing and keeping jobs profitable.

Confirming that the information in the claim is valid, complete and recorded appropriately;Visiting the site of a loss to survey and assess the damage;Making proposals to mitigate the extent of the loss for the benefit of all parties;Recording the situation at the site with equipment such as digital cameras and camcorders;Ensuring the immediate security of the site by, for example, having doors and windows boarded up;Requesting reports from specialist third parties, such as building surveyors;Supporting policyholders through the claims and restoration process;Advising insurers and policyholders on the most appropriate repair or replacement technique;Recommending local specialist firms for demanding repair or restoration work;Interviewing the policyholder making the claim to discuss valuation and validation of the claimInspecting documentation to verify that the loss or damage is covered sufficiently by the terms of the insurance policy;Reviewing recordings from security cameras and reports from emergency services and/or security contractors;Investigating suspicious claims by inspecting claimants' records to verify the existence and value of goods being claimed for;Liaising with any other insurers to negotiate the spread of liability;Writing reports as swiftly as possible for the client, including recommendations for settlement;Advising claimants on security and other precautions to reduce the risk of further losses in the future, e.g. installation of new alarms and security lights;Sometimes acting on behalf of individuals or businesses to present their claim on their behalf;providing evidence in court.

In this period I progressed from an office junior up to a surveyor dealing with various domestic insurance claims of varying value.