Summary of Experience:I am a military veteran with five years of active duty experience as a project manager, cross functional planner, and operational executor. I possess 12 years of military experience as a logistics officer, with seven years experience as a client relationship consultant and compliance expert for a variety of software companies ranging between early-stage start-ups to midsize organizations. I specialize in creating shared meaning across projects involving cross-functional teams with a variety of stakeholders. I am a rapid learner, expert communicator, and adaptable resource for companies requiring talent to plan, develop, execute, and monitor projects within schedule, budget, and scope. Certified Project Management Professional - Issued in 2020 and Master of Business Administration Graduate with focus on corporate risk management - graduated in 2019 with 4.0.Related Specialties:e-Learning Design & Facilitation (WebEx/Zoom), Cold Calling, Independent Contractor Relationship Building and Compliance, Independent Contractor Recruiting and Retention, Scheduling, Restaurant Delivery Operations Coordination, Bootstrapping, Process Improvement, Process Development, Project Management, SaaS, Learning Management Systems (LMS, Angel), Performance Improvement, Team Development, Project Planning and Execution, Corporate Communication, Situational Leadership Diagnosis, Interpersonal Communication Workshops,Customer Service, Software Consultation, Strategic Planning, Troubleshooting and Diagnosis, Resource Management (Confluence, JIRA, Salesforce.com), Risk Management Principles, Process Auditing, Project Coordination, AGILE software development, Training Delivery Facilitation, Leadership Procedures, Cross Functional Communication, Problem Solver, Adaptable Team Player
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Project ManagerPma ConsultantsNew Bedford, Ma, Us
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Project Manager - Eastern Mass Transmission ProjectsEversource Energy Jun 2024 - PresentMassachusetts, United States-Responsible for the management of scope, schedule, and budget of major capital improvement projects within the Eastern Massachusetts Transmission Group.-Facilitates the timely progression of projects through capital funding and engineering development life cycle-Cross-functionally coordinates project activities, and requirements between multi-disciplinary team resources across Eversource’s internal and external stakeholder groups -
Senior Operations PlannerUnited States Army Reserve Nov 2022 - Jun 2024Queens, New York, United States-Managed a ten person staff responsible for all training and mission support of requirements for a battalion of 200 Soldiers-Sourced, planned, and successfully executed over a dozen training events utilizing personnel and resources with 15% of required resources-Developed and implemented multiple Army Programs by revamping policies with updated guidance and identifying resources for executionAccomplishments-Lead planning initiatives for four active duty support missions outside of the United States in support of strategic defense movements-Planned and coordinated six multi-unit training events in the first 10 months in position with 50% less staff than normally assigned-Trained four mid-level managers to execute administrative and training requirements for battalion which increased readiness by 22% -Streamlined organizational communication by identifying critical success factors, gaining stakeholder buy-in, and executing a roll out strategy -
Logistics Program ManagerUnited States Army Reserve Nov 2021 - Aug 2022Al Kharj, Riyadh, Saudi Arabia-Codified inter-country logistics requirements into repeatable project plans utilizing battalion, and brigade logistics assets -Managed 15 senior multifunctional logisticians responsible for broad-area maintenance, transportation, ammunition, and commodity support-Partnered with stakeholders by utilizing developed project plans which lead to timely execution of five inter-country logistics operations
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Mobilization Project ManagerUnited States Army Reserve May 2021 - Nov 2021Queens, New York, United States-Coordinated and executed a deployment project which included personnel recruitment, validation training, and strategic equipment movement-Partnered with stakeholders by utilizing developed project plans which lead to timely execution of five inter-country logistics operations-Recruited 45 personnel out 70-man roster and ensured incoming Soldiers completed a multi-branch pre-deployment training plan
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Commanding OfficerUnited States Army Reserve Sep 2019 - Apr 2021Staten Island, New York, United States-Commanded a logistics company of 50 service members comprised of cargo documentation specialists and transportation coordinators-Provided guidance and quarterly performance reviews for 10 non-commissioned officers (senior enlisted team managers)-Improved company readiness by implementing a soldier accountability program which increased performance to top 10% within division-Coordinated a budget of six million dollars for a brigade of over 600 soldiers allowing for successful training on over 15 missions-Supported four battalions in the successful planning of strategic port missions which improved brigade training readiness by 25%
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Operations PlannerUnited States Army Reserve May 2019 - Sep 2020Brooklyn, New York, United States-Oversaw a budget of six million dollars for a 600-person command including forecasting, distribution, and monitoring-Supported yearly training planning for four battalions by securing over $375K in funds and managing completion of pre-execution projects
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Client Solutions ExecutiveAndros Aug 2020 - Apr 2021New York, New York, United States-Served as a senior technical advisor to commercial team to qualify, document, and solution network platforms to enterprise prospects -
Manager Of Client Success (Military Leave)Andros May 2019 - Aug 2020New York, United States
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Manager Of Client SuccessCredsimple Jan 2019 - May 2019Greater New York City Area-Built and lead a team of four client success managers and one operations manager-Modeled standardized templates for CS team to utilize during client calls in order to efficiently track 100% of ongoing client project
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Client Success ManagerCredsimple Jul 2017 - Jan 2019Greater New York City Area-Modeled standardized templates for CS team to utilize during client calls in order to efficiently track 100% of ongoing client project-Created a proof of concept for network approval management which lead to a 92% increase in ARR for one of company’s largest clients
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Executive OfficerUnited States Army Reserve Jul 2017 - Sep 2018New Haven, Connecticut-Managed Key Leadership Sections accountable to the commanding officer including human resources, training, operations, supply, maintenance, and personnel.-Developed and executed a three month planning lead time for training plans to increase operational proficiency
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Section Transportation OfficerUnited States Army Reserve Jul 2012 - Jul 2017Highland Park, Illinois, United States-Planned/facilitated training meetings and inventoried all unit property, in excess of $5 million-Provided guidance and quarterly performance reviews for 3 non-commissioned officers (NCOs)-Ensured unit compliance on training requirements, maintained annual training schedule, and presented annual training plan to key leadersAccomplishments-Accounted for zero inventory losses and 100% training schedule completion by working with higher HQ stakeholders to manage timelines-All 3 NCOs on track for promotion within recommended timeline after ensuring training requirements were properly outlined-Delivered training materials for detachment with 120 day forecast (1 month above required)Ran long distance travel program for unit and ensured 100% reimbursements for participants
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Senior Area Leader - Operations ManagerZoomer Feb 2016 - Feb 2017Hoboken, Nj-Managed and responsible for the success of ~200 delivery drivers while ensuring strict compliance to independent contractor regulations-Developed expert knowledge of driver and restaurant apps in order to facilitate product training for contractor applicants-Liaised with internal teams to implement enhancements to driver app based on data gathered while conducting driver field audits-Created driver onboarding workflows, then worked with recruitment and tech teams to automate processes for scalability-Balanced recruiting objectives with restaurant launch timeline in order to rapidly expand marketAccomplishments-Guided ~200 drivers to 15% metrics improvement over 2 months by adjusting procedural expectations and providing thorough follow-up-Maintained a weekly-schedule of 3000 driver hours with 97% fill rate week-over-week by diligently managing recruitment pipeline-Reduced manual scheduling intervention from 50% to 25% within 6 weeks after modeling scheduling workflows for software team-Decreased churn in North New Jersey from 40% to 20% in 1 month by working with HQ excellence team to improve onboarding processes-Launched company’s largest account with 3 week lead-time by personally onboarding 27 new drivers-Launched every restaurant in North New Jersey with 1 month lead-time (fastest turnaround in company) -
Area Leader - Operations ManagerZoomer Oct 2015 - Feb 2016Greater Milwaukee Area-Responsible for driver management, consisting of recruitment, screening, interviewing, training, forecasting, scheduling, ongoing development, and driver relations with Zoomer, and partnered restaurants.-Coordinated and planned efforts of two associate area leaders in order to best facilitate training of newly-onboarded drivers, throughput of applicant pipeline, accurate forecasting of schedule and staffing, and proactive as well as reactive driver management.
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Client Success ManagerZywave Jun 2014 - Oct 2015Greater Milwaukee Area-Managed ~400 insurance broker relationships with average recurring revenue (ARR) over 25K; total region value ~$10 million ARR -Designed and executed custom action plans in order to win account buy-in and implement procedural success strategies for agency users-Built partner utilization reports and annual summaries for account review and presented to key external stakeholders-Lead a team of 10 people to design a P&C solution with the business’s existing product suiteAccomplishments-Maintained 94% retention across assigned partners (company average was 92%) by holding renewal checks with all accounts-Increased active action plans from 10% to 20%, and reduced average action plan from 6 to 3 weeks by tailoring project scope to agency goals-Achieved 20% increase in online webinar participation after surveying regional clients on desired strategy topics-Product design featured a 1 year ROI from initial build of 500K -
Software Support SpecialistZywave Sep 2013 - Jun 2014Wauwatosa, Wi-Developed and demonstrated proficiency with Zywave’s extensive insurance brokerage product suite in order to provide timely and effective solutions to partners’ challenges-Implemented consistent resource management strategies to critically diagnose problems and provided solutions with clear instructions for brokers and agents-Exhibited unwavering professional courtesy and follow-up through a variety of media to reach clientele
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Account ExecutiveJohn Maye Company, Inc. Oct 2010 - May 2012Waukesha, Wi*Responsible for generating clientele within the manufacturing, distribution, and small business industry.*Assisted accounts reduce consumables-costs by up to 40 percent while also showing customers less-than-year R.O.I.s on capital investments*Organized schedule to include proper time for customer visits, lead times for required customer materials, equipment and supplies quotations, prospecting, vendor training and proposal demonstrations. -
Team MemberThe Container Store Dec 2005 - Dec 2008Northbrook, Il*Facilitation of impeccable store organization and appearance*Provided storage consultative strategies to clientele*Mastered product knowledge and creatively applied inventory familiarity to address customer organizational challenges
Mark Gauger Education Details
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Gpa 4.0 -
3.2
Frequently Asked Questions about Mark Gauger
What company does Mark Gauger work for?
Mark Gauger works for Pma Consultants
What is Mark Gauger's role at the current company?
Mark Gauger's current role is Project Manager.
What schools did Mark Gauger attend?
Mark Gauger attended Concordia University-Wisconsin, Carroll College.
Who are Mark Gauger's colleagues?
Mark Gauger's colleagues are Erin Engelkemeyer, Derek Carrasco, Tim Gibboney, Peter Webb, Marshall Atwater, Tim Barber, John Franco.
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Mark Gauger
Portola Valley, Ca5frogdesign.com, yahoo.com, aol.com, globant.com, argodesign.com4 +165052XXXXX
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2gly.com, gly.com1 (425) 4XXXXXXX
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