Mark Gdula Email & Phone Number

Brantford, On

Mississauga, On

-Primarily responsible for day to day operations of GM; ordering, cleanliness, shelf audits,planogram adjustments, completion of daily SAP/TELXON processes, participate in conference calls-Ensure weekly reports are complete; FLR, Running Inventory, SSR, Inventory trending-Thorough understanding of BOSS, SAP and TEXLON application, SAP champion of store-Thorough knowledge of receiving using new system and older version ELVIS-Assist in store operations; open/close, compliance… Show more -Primarily responsible for day to day operations of GM; ordering, cleanliness, shelf audits,planogram adjustments, completion of daily SAP/TELXON processes, participate in conference calls-Ensure weekly reports are complete; FLR, Running Inventory, SSR, Inventory trending-Thorough understanding of BOSS, SAP and TEXLON application, SAP champion of store-Thorough knowledge of receiving using new system and older version ELVIS-Assist in store operations; open/close, compliance of all Health and Safety standards, Food handling and storage standards-Work with home office team to resolve issues in department or store-Ensure excellent customer service is provided by following up with colleagues in department to address any customer concern or order, contacting customer if needed -Cross trained on register Show less

• Direct and ensure workload is completed • Evaluate performance and efficacy of employees with frequent reporting to store management • Receive any deliveries that arrive • Addressing and resolving any problems that occur

• Oversee operations with management team in the store• Assigned and implemented corporate directives • Assist duty manager with store closing/opening• Ensure inventory levels with monthly inventory and weekly counts • Communicate with head office for potential gains and issues • Ensure food area meets companies expectations and standards; 95% and higher on all Food Safety Audits (once per month)• Review weekly sales and waste in department, create goals and plans to… Show more • Oversee operations with management team in the store• Assigned and implemented corporate directives • Assist duty manager with store closing/opening• Ensure inventory levels with monthly inventory and weekly counts • Communicate with head office for potential gains and issues • Ensure food area meets companies expectations and standards; 95% and higher on all Food Safety Audits (once per month)• Review weekly sales and waste in department, create goals and plans to maximize profitability • Schedule department staff according to business needs to maximize gains while ensuring all work is completed • Hire, train and retain talent in the company• Mentor and coach team with one-on-one coaching sessions and open communications Show less

• Set weekly goals for department, use efficiency and available tools/techniques to achieve those goals• Assign workload among employees daily• Seek and react to potential sales opportunities • Ensure health and safety in workplace, sign off daily check lists • Build rapport with customer, focus on maintaining a high level of customer satisfaction • Help develop employees with constant feedback • Work with management to oversee operations• Order merchandise and set… Show more • Set weekly goals for department, use efficiency and available tools/techniques to achieve those goals• Assign workload among employees daily• Seek and react to potential sales opportunities • Ensure health and safety in workplace, sign off daily check lists • Build rapport with customer, focus on maintaining a high level of customer satisfaction • Help develop employees with constant feedback • Work with management to oversee operations• Order merchandise and set displays as needed based on demand/potential sales margin • Responsible for ensuring a clean and presentable department to customers• Crossed trained in full service deli department; slicing and hot foods Show less

• Ensure shelves are stocked with merchandise with emphasis on presentation and quality • Work efficiently independently or in a team to complete a variety of tasks and goals• Train new employees, divide workload among employees • Deal with dissatisfied customers in a professional manner to ensure highest customer satisfaction and quality• Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced environment• In charge… Show more • Ensure shelves are stocked with merchandise with emphasis on presentation and quality • Work efficiently independently or in a team to complete a variety of tasks and goals• Train new employees, divide workload among employees • Deal with dissatisfied customers in a professional manner to ensure highest customer satisfaction and quality• Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced environment• In charge of frozen department for summer of 2009, December 2009 and August and September 2011• Interact with representatives of various independent companies• In charge of filling orders, setting up displays in store, inventory control, and waste/damage control• Realigning of shelves to maximize profit margin• Trained in WHMIS and licensed to operate pump/power jack and sky jack• Participated in workplace health and safety meetings• Occasionally opened and closed store • In charge of night shift (September 2012-December 2012)• Direct and ensure workload is completed • Evaluate performance and efficacy of employees with frequent reporting to store management • Receive any deliveries that arrive • Addressing and resolving any problems that occur Show less

• Licensed for walkie/power jack• Always met or exceeded daily quota• Used teamwork to increase work efficiency

• Stocked shelves in proficient manner to reflect the companies high expectation of quality • Emphasis on customer satisfaction and quality, always scored 20 out of 20 on mystery shoppers (once per month)

• Cooked and delivered food to customer • Ensured food areas where always properly stocked and neat• Dealt with multiple unsatisfied customers promptly • Received first employee of the week award for July 2nd-July 9th

Education record

Double major for Law and History

Education record