System Engineering Manager
Led Engineering's transition to Scrum over a period of 2 years, using retrospectives, action items and follow-ups to remove all of the pain points..Increased team productivity, repeatedly amazing customers with new features in short timeframes.Led the software QA team; was hands-on test lead for V-Commander, a cloud-management tool. Found thousands of defects.Setup customer support and worked as a customer support rep; Hand-held a high profile customer for 2 years.Managed the IT infrastructure for the company.Worked extensively with VMs using VMware's vCenter/ESXes, SCVMM/HyperV, and Amazon's AWS.