Mark Gerrard Email & Phone Number

With over a decade of experience in the SaaS industry, I am dedicated to maximising value for clients, working to tight deadlines and ensuring effective communication with clients every step of the way. Key skills includeProject management - ensuring smooth delivery or projects across multiple teams providing regular updates to all parties involved.Onboarding - obtaining client requirements and working with internal teams to deliver project completion within SLA'sTraining - working with clients to provide a training schedule and making sure that business requirements are met.Team Leadership - maintaining a positive team attitude as well as ensuring workflow is at it's optimum and that any challenges are met. Working with team members to make sure resources are available and the team is working in an efficient manner. Promoting team collaboration and good working practises. Mentoring - working with team members to allow them to flourish within the team through appraisals, training and one on one sessions.Communication (technical and non-technical) - communicating with multiple client teams on the requirements needed for a project to succeed, be it with marketing, product or developers. Data Analysis - Reviewing data collected from clients, to answer business critical questions and ensure development plans are in place to monitor changes over time.