Mark Giannone Email & Phone Number

Suffolk, Virginia, United States

• Accomplished over 21 years management experience with a property management firm that owned and operated seven properties in the Hampton Roads, VA market to include a total of ~1400 rental units.• Meritoriously promoted to take charge of all four of the company’s properties in Virginia Beach. Oversaw day-to-day operations for all properties, providing guidance and support to the General Managers, while reporting to the company president.• Assigned, trained, supported, coached, and evaluated four site General Managers and six Leasing Managers. Prepared annual budgets.• Evaluated each property on a quarterly basis regarding: Curb Appeal; Marketing Strategies; Staff Organization and Efficiency; Data Integrity; Staff Training; Material Condition of Buildings; Resident Retention and Satisfaction; Need for Capital Improvements, etc.• Reviewed monthly financials for accuracy and completeness and delivered briefs to the President. Conducted annual policy reviews.• Chaired manager meetings to re-enforce, review and/or recommend changes to policy, procedures, and safety related matters; discuss staff training plans/programs; promote interaction and exchange of information; and provide guest speakers to present relevant topics.• Regularly reviewed property Market Surveys, rent rates, daily/weekly Site Manager Reports, invoices, payroll time sheets, long-term contracts, Delinquency Reports, resident complaints, etc. Implemented corresponding actions to address inconsistencies. • Exercised final approval sign-off authority for all sub-contractor contracts with an expense greater than $5000.00.• Liaised with the Virginia Housing Development Authority on annual budgets, resident file inspections and physical property inspections.

Virginia Beach, Virginia, United States

• Served initial 17 years as General Manager of Waterford Apartments complex with 376 upscale units in Virginia Beach.• Coordinated structuring of staff to adapt to the changing needs of the property. Prepared and executed annual budget.• Conducted daily inspection walks of property to assess and correct any immediate safety or out-of-compliance issues. • Prepared and submitted daily/weekly reports to the Regional Manager referencing inspection and daily changes on the property.• Assessed and provided final approval of marketing plan and resident retention plan as provided by the Leasing Manager.• In the absence of a Leasing Manager, obtained warrants from municipal court for delinquent rents and processed accordingly.• Bid jobs to be subcontracted and ensured sub-contractors had proper credentials prior to start of work. Approved all purchases. • Determined rent increases based on market survey provided by Leasing Manager. Generated all purchase requisitions.• Coordinated with staff on projects to be completed, inspected vacated apartments, generated work orders and coordinated staff and subcontractors for their fulfillment; maintained employee records; processed property bills; maintained electronic timecards in Paychex; chaired periodic staff meetings; counseled employees; hired new staff; oversaw landscape management; and prepared for emergencies.• Conducted Semi-annual manager inspections in all dwellings on site, assessed current/future needs and documented findings. • Performed all work associated with VHDA Tax Credit and/or VHDA Conventional recertification and WCMS compliance, as required.

Virginia Beach, Va

• Recruited to direct the marketing program for one of Hampton Road's most renowned Real Estate Agents. • Planned and utilized the full range of marketing techniques to solicit real estate listings or sales from prospects in Southeast Virginia. • Focused 75% of efforts toward telemarketing and cold calling in high turnover and established communities. Other solicitation efforts included: door-to-door, direct mail, multi-media advertising, counter displays, pre-generated lists, referral follow-up, association memberships, and organizational involvement. • In charge of all marketing-oriented decisions and performance from a team of 10 associates of Mr. Finch. Highlights included: • Personally responsible for generating a minimum of 40 residential listings annually during tenure, netting a minimum of $140 thousand in additional income. • Developed and implemented a variety of unique and effective marketing campaigns/techniques that were subsequently added to the sales portfolio for regular exploitation in the future.